IRM is a Web-based asset tracking and help desk/work request system built for IT departments and help desks. It keeps detailed information about each computer, as well as a complete history of work requests. It keeps track of detailed computer information such as CPU type/speed, amount of RAM, Hard Drive Size, serial numbers, etc. The system includes the ability to track networking hardware and any type of software. Also included is support for email notification of both users and technicians, and some support for monitoring computer systems via SNMP.