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Projeto Descrição

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2010-04-30 07:00
2.4.7

Esta versão corrige uma consultoria de segurança. Todos os ambientes de produção devem fazer a atualização. Afetados por essa vulnerabilidade são todas as versões 2.1.x do OTRS até e inclusive 2.4.6. Essa vulnerabilidade é fixado em OTRS 2.1.9, 2.2.9, 2.3.5 e 2.4.7.
Tags: Minor bugfixes, service desk, Help desk, OTRS
This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.

2009-09-18 18:19
2.4.4

Uma barra de navegação da página foi adicionado ao súmulas bilhete no tablier. Alguns pequenos problemas com o editor WYSIWYG foram corrigidos.
Tags: Minor bugfixes, OTRS
A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.

2009-07-29 23:19
2.4.2

Esta versão estável inclui algumas correções menores relacionados ao PGP / SMIME, ação em massa, o editor richtext, o painel de instrumentos, eo recurso de notificação. As traduções foram actualizadas para o chinês e sueco.
Tags: Stable, Minor bugfixes
This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.

2009-07-10 02:24
2.4.0 beta5

Alguns pequenos bugs foram corrigidos. Os arquivos de tradução foram atualizados para o polonês, francês, persa, e italiano. Além disso, a única tradução Inglês foi dividida em E.U., Reino Unido e do Canadá inglês.
Tags: Minor bugfixes, it service, itil, helpdesk, service desk, language translation
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

2009-07-03 07:10
2.4.0 beta4

Todas as correções estão relacionados com o editor WYSIWYG programados e novo painel. Esses recursos estão agora prontos para uso na forma pretendida. Uma linguagem de 27, o letão, foi adicionado.
Tags: Bugfixes, Beta, Major, language
All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.

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