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Projeto Descrição

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from page, and the downloads themselves may not be hosted on OSDN.

2009-07-03 07:10 Back to release list
2.4.0 beta4

Todas as correções estão relacionados com o editor WYSIWYG programados e novo painel. Esses recursos estão agora prontos para uso na forma pretendida. Uma linguagem de 27, o letão, foi adicionado.
Tags: Bugfixes, Beta, Major, language
All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.

Project Resources