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Wed Jul 25 16:13:59 JST 2012
SUZUKI Miho 2012-07-25 16:13:59 +0900 (Wed, 25 Jul 2012) New Revision: 72afaaddfabb320b51711dcea94f336e9b22cd5e https://github.com/logaling/logaling-command/commit/72afaaddfabb320b51711dcea94f336e9b22cd5e Log: Parse according to new glossary old glossary : ITILV3_Glossary_Japanese_v3.1.24.html new glossary : ITIL_2011_Japanese_Glossary_v1.0.html and use utf-8 encoding when convert from doc Added files: lib/logaling/external_glossaries/resources/ITIL_2011_Japanese_Glossary_v1.0.html Removed files: lib/logaling/external_glossaries/resources/ITILV3_Glossary_Japanese_v3.1.24.html Modified files: lib/logaling/external_glossaries/itil.rb Modified: lib/logaling/external_glossaries/itil.rb (+7 -4) =================================================================== --- lib/logaling/external_glossaries/itil.rb 2012-07-24 01:41:44 +0900 (e920eee) +++ lib/logaling/external_glossaries/itil.rb 2012-07-25 16:13:59 +0900 (b1c5a4e) @@ -26,10 +26,13 @@ module Logaling private def convert_to_csv(csv) - file_path = File.join(File.dirname(__FILE__), "resources", "ITILV3_Glossary_Japanese_v3.1.24.html") - doc = Nokogiri::HTML(File.open(file_path), nil, "Shift_JIS") - doc.xpath("//table/tr").each do |tr| - csv << (1..3).map{|i| format_text(tr.search("td[#{i}]").text)} + file_path = File.join(File.dirname(__FILE__), "resources", "ITIL_2011_Japanese_Glossary_v1.0.html") + doc = Nokogiri::HTML(File.open(file_path), nil, "utf-8") + indexes = [0,2] + doc.css('table tr')[1..-1].each do |tr| + p = tr.children[0].css('p').first + indexes = [0,6] and next if p['class'] == 'WLBody' + csv << indexes.map{|i| format_text(tr.children[i].text)} end end Deleted: lib/logaling/external_glossaries/resources/ITILV3_Glossary_Japanese_v3.1.24.html (+0 -15232) 100644 =================================================================== --- lib/logaling/external_glossaries/resources/ITILV3_Glossary_Japanese_v3.1.24.html 2012-07-24 01:41:44 +0900 (700cb53) +++ /dev/null @@ -1,15232 +0,0 @@ -<html> - -<head> -<meta name=表題 content="ITIL V3 Glossary of Terms and Acronyms"> -<meta name=キーワード content=""> -<meta http-equiv=Content-Type content="text/html; 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- color:lime;} -span.tw4winTerm - {color:blue;} -span.tw4winPopup - {font-family:"Courier New"; - color:green;} -span.tw4winJump - {font-family:"Courier New"; - color:teal;} -span.tw4winExternal - {font-family:"Courier New"; - color:gray;} -span.tw4winInternal - {font-family:"Courier New"; - color:red;} -span.DONOTTRANSLATE - {font-family:"Courier New"; - color:maroon;} -p.a, li.a, div.a - {margin:0mm; - margin-bottom:.0001pt; - font-size:10.0pt; - font-family:Arial; - layout-grid-mode:line;} -span.msoIns - {text-decoration:underline; - color:teal;} -span.msoDel - {text-decoration:line-through; - color:red;} - /* Page Definitions */ - at page WordSection1 - {size:612.0pt 792.0pt; - margin:72.0pt 50.0pt 72.0pt 50.0pt;} -div.WordSection1 - {page:WordSection1;} - at page WordSection2 - {size:612.0pt 792.0pt; - margin:72.0pt 50.0pt 72.0pt 50.0pt;} -div.WordSection2 - {page:WordSection2;} - /* List Definitions */ -ol - {margin-bottom:0mm;} -ul - {margin-bottom:0mm;} ---> -</style> - -</head> - -<body lang=JA link=blue vlink=purple> - -<div class=WordSection1> - -<p class=MsoTitle align=left style='margin-right:9.0pt;text-align:left'><span>ITIL<sup>®</sup> -</span><span style='font-family:"MS Gothic"'>用語集：用語、定義、頭字語</span></p> - -<p class=MsoNormal><span lang=EN-US style='font-family:Arial'> </span></p> - -<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=515 - style='margin-left:5.4pt;border-collapse:collapse;border:none'> - <thead> - <tr style='page-break-inside:avoid;height:4.45pt'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-right:solid white 1.0pt;background:blue;padding:5.65pt 5.4pt 5.65pt 5.4pt; - height:4.45pt'> - <p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:white'>英語</span></b></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:solid blue 1.0pt; - border-left:none;border-bottom:solid blue 1.0pt;border-right:solid white 1.0pt; - background:blue;padding:5.65pt 5.4pt 5.65pt 5.4pt;height:4.45pt'> - <p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:white'>用語</span></b></p> - </td> - <td width=331 valign=top style='width:330.6pt;border:solid blue 1.0pt; - border-left:none;background:blue;padding:5.65pt 5.4pt 5.65pt 5.4pt; - height:4.45pt'> - <p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:white'>定義</span></b></p> - </td> - </tr> - </thead> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Acceptance</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>受け入れ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>プロセス</span>、<span style='color:blue'>計画</span>、またはその他の<span - style='color:blue'>成果物</span>が、完全かつ正確で<span style='color:blue'>信頼性</span>があり、特定の<span - style='color:blue'>要件</span>を満たしているという正式な合意。通常、受け入れの前には<span - style='color:blue'>評価</span>または<span style='color:blue'>テスト</span>が行われる。また、<span - style='color:blue'>プロジェクト</span>や<span style='color:blue'>プロセス</span>の次の段階に進む前に要求されることが多い。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス受け入れ基準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid;height:71.6pt'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt;height:71.6pt'> - <p class=GlossaryTerm><span lang=EN-US>Access Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt; - height:71.6pt'> - <p class=a><span style='font-family:"MS Gothic"'>アクセス管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt;height:71.6pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>Service Operation) </span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、データ、またはその他の<span - style='color:blue'>資産</span>を<span style='color:blue'>ユーザ</span>が活用できるようにすることを責務とする<span - style='color:blue'>プロセス</span>。アクセス管理は、許可された<span style='color:blue'>ユーザ</span>だけが<span - style='color:blue'>資産</span>へのアクセスまたは修正を行えるようにすることで、<span style='color:blue'>資産</span>の<span - style='color:blue'>機密性</span>、<span style='color:blue'>完全性</span>、および<span - style='color:blue'>可用性</span>の保護を支援する。アクセス管理は、<span style='color:blue'>権限</span>管理または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>ID</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>管理と呼ばれることもある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Account Manager</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アカウント・マネージャ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Strategy) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>事業関係マネージャ</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に極めて類似した<span style='color:blue'>役割</span>。ただし、より営利的な側面を扱う。<span - style='color:blue'>外部顧客</span>を扱う場合に最もよく配置される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Accounting</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>会計業務</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Strategy) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の提供にかかる実際の<span style='color:blue'>コスト</span>を識別し、それらのコストを<span - style='color:blue'>見積もられた</span>コストと比較して、予算との不一致を管理することを責務とする<span - style='color:blue'>プロセス</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Accredited</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>認定</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>ある<span - style='color:blue'>役割</span>を実行することを公式に認可されること。例えば、認定団体は、トレーニングや<span - style='color:blue'>監査</span>の実施を認可されている。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Active Monitoring</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>能動的モニタリング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>自動的な定期チェックを利用して現状を把握する、<span style='color:blue'>構成アイテム</span>または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>モニタリング</span>。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>受動的モニタリング</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Activity</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>活動</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>特定の結果を達成するために計画された一連の処置。活動は、通常、<span - style='color:blue'>プロセス</span>または<span style='color:blue'>計画</span>の一部として定義され、<span - style='color:blue'>手順</span>に記載される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Agreed Service Time</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>合意済みサービス時間</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>サービス時間</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の同義語。<span style='color:blue'>可用性</span>の正式な計算によく使用される。<span - style='color:blue'>休止時間</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Agreement</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>合意</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>複数の当事者間における正式な合意を記載した<span - style='color:blue'>文書</span>。合意は、<span style='color:blue'>契約</span>の一部を構成しないかぎり、法的な拘束力を持たない。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスレベル・アグリーメント</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>、<span style='color:blue'>オペレーショナルレベル・アグリーメント</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Alert</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アラート</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>しきい値に達したとき、変更があったとき、または<span style='color:blue'>障害</span>が発生したときの警告。アラートは多くの場合、<span - style='color:blue'>システム管理</span>ツールで生成および管理され、<span style='color:blue'>イベント管理プロセス</span>で管理される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Analytical - Modelling</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>分析モデル化</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) (Service Design) (Continual Service Improvement) </span></b><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>または</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の動作を、数理<span - style='color:blue'>モデル</span>を使用して予測する技法。分析モデルは、<span style='color:blue'>キャパシティ管理</span>と<span - style='color:blue'>可用性管理</span>によく使用される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>モデル化</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Application</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>アプリケーション</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に必要とされる<span - style='color:blue'>機能</span>を提供するソフトウェア。各<span style='color:blue'>アプリケーション</span>は、複数の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の一部になる場合がある。アプリケーションは、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>台または複数の<span - style='color:blue'>サーバ</span>または<span style='color:blue'>クライアント</span>上で実行される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>アプリケーション管理</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>アプリケーション・ポートフォリオ</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Application - Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>アプリケーション管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Service Operation) </span></b><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>アプリケーション</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>ライフサイクル</span>を通した管理を責務とする<span - style='color:blue'>機能</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Application Portfolio</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アプリケーション・ポートフォリオ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>アプリケーション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>ライフサイクル</span>を通した管理に使用するデータベースまたは構造化された<span - style='color:blue'>文書</span>。アプリケーション・ポートフォリオには、すべての<span style='color:blue'>アプリケーション</span>の主要な<span - style='color:blue'>属性</span>が含まれている。アプリケーション・ポートフォリオは、<span style='color: - blue'>サービス・ポートフォリオ</span>の一部、または<span style='color:blue'>構成管理システム</span>の一部として導入されることがある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Application - Service Provider (ASP)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>アプリケーション・サービス・プロバイダ（</span><span - style='color:black'>ASP</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>自組織の施設内で実行している<span - style='color:blue'>アプリケーション</span>を使用して、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を提供する<span style='color: - blue'>外部サービス・プロバイダ</span>。<span style='color:blue'>ユーザ</span>は<span - style='color:blue'>サービス・プロバイダ</span>にネットワーク接続することによって、<span style='color: - blue'>アプリケーション</span>にアクセスする。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Application Sizing</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アプリケーション・サイジング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>新しい<span - style='color:blue'>アプリケーション</span>や、既存の<span style='color:blue'>アプリケーション</span>に対する重大な<span - style='color:blue'>変更</span>をサポートするために必要な<span style='color:blue'>リソース要件</span>の把握を責務とする<span - style='color:blue'>活動</span>。アプリケーション・サイジングは、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が、<span style='color:blue'>キャパシティ</span>と<span - style='color:blue'>パフォーマンス</span>に関する合意済み<span style='color:blue'>サービスレベル目標値</span>を確実に達成できるようにするために役立つ。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Architecture</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アーキテクチャ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>システム</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>または</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の構造。<span - style='color:blue'>コンポーネント</span>同士の<span style='color:blue'>関係</span>や、<span - style='color:blue'>コンポーネント</span>とその環境との<span style='color:blue'>関係</span>も含む。アーキテクチャには、<span - style='color:blue'>システム</span>の設計や発展を手引きする<span style='color:blue'>標準</span>や<span - style='color:blue'>指針</span>も含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Assembly</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アセンブリ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>他の複数の<span style='color:blue'>構成アイテム（</span></span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>）</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>から成る</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。例えば、<span style='color: - blue'>サーバ</span></span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:blue'>CI</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>には</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CPU</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、ディスク、メモリなどの</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が含まれ、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には多数の<span style='color: - blue'>ハードウェア</span>、<span style='color:blue'>ソフトウェア、</span>およびその他の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が含まれるだろう。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>コンポーネント</span><span style='font-size:10.0pt;font-family:Arial; - color:blue'>CI</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>構築</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Assessment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アセスメント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>や一連の<span - style='color:blue'>指針</span>に従っているか、<span style='color:blue'>レコード</span>が正確か、<span - style='color:blue'>効率性</span>と<span style='color:blue'>有効性</span>の目標値が満たされているかなどを確認する検査と分析。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>監査</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Asset</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>資産</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>任意の<span - style='color:blue'>リソース</span>または<span style='color:blue'>能力</span>。<span - style='color:blue'>サービス・プロバイダ</span>の資産には、<span style='color:blue'>サービス</span>の提供に寄与する可能性があるすべてのものが含まれる。資産は、マネジメント、<span - style='color:blue'>組織</span>、<span style='color:blue'>プロセス</span>、知識、人材、情報、<span - style='color:blue'>アプリケーション</span>、インフラストラクチャ、金融資本のいずれかのタイプになりうる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Asset Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>資産管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>財務<span - style='color:blue'>資産</span>の価値とオーナシップを、その<span style='color:blue'>資産</span>の<span - style='color:blue'>ライフサイクル</span>を通して追跡および報告することを責務とする<span style='color: - blue'>プロセス</span>。資産管理は、総合的な<span style='color:blue'>サービス資産管理および構成管理プロセス</span>の一部である。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>資産台帳</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Asset Register</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>資産台帳</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>資産</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の一覧。各資産のオーナシップと価値が含まれる。資産台帳は、<span style='color: - blue'>資産管理</span>によって管理される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Attribute</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>属性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Transition)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>に関する情報の一部。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>名前、場所、<span - style='color:blue'>バージョン</span>番号、<span style='color:blue'>コスト</span>など。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:black'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の属性は、<span style='color: - blue'>構成管理データベース（</span></span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>CMDB</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>）</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に記録される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>関係</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Audit</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>監査</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>や一連の<span - style='color:blue'>指針</span>に従っているか、<span style='color:blue'>レコード</span>が正確か、<span - style='color:blue'>効率性</span>と<span style='color:blue'>有効性</span>の目標値が満たされているかなどを確認する、正式な検査と検証。監査は、社内グループまたは社外グループによって行うことができる。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>認証</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>アセスメント</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Authority Matrix</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>職務権限マトリクス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>RACI</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Automatic Call - Distribution (ACD)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>自動着信呼分配</span><span - style='color:black'>(ACD)</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Operation)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>情報技術</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>を活用して、最適な相手に最短時間で着信呼を振り分けること。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:black'>ACD</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:black'>Automatic - Call Distribution</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>）は</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>Automated Call Distribution</span><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:black'>と表記されることもある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Availability</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>可用性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>構成アイテム</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスが、</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>必要とされたときに、合意済みの<span - style='color:blue'>機能</span>を実行する能力。可用性は、<span style='color:blue'>信頼性</span>、<span - style='color:blue'>保守性</span>、<span style='color:blue'>サービス性</span>、<span - style='color:blue'>パフォーマンス</span>、および<span style='color:blue'>セキュリティ</span>によって決定される。可用性は、通常、パーセンテージで計算される。この計算は、<span - style='color:blue'>合意済みサービス時間</span>と<span style='color:blue'>休止時間</span>に基づいて行われることが多い。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に関する<span style='color:blue'>事業体</span>のアウトプットからの測定値を使用して可用性を計算するのが<span - style='color:blue'>ベストプラクティス</span>である。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Availability Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>可用性管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の<span style='color:blue'>可用性</span>のさまざまな側面を定義、分析、<span - style='color:blue'>計画立案</span>、測定、改善することを責務とする<span style='color:blue'>プロセス</span>。可用性管理は、すべての</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>プロセス</span>、<span - style='color:blue'>ツール</span>、<span style='color:blue'>役割</span>などが、<span - style='color:blue'>可用性</span>に関する合意済み<span style='color:blue'>サービスレベル目標値</span>に適切であるようにすることを責務とする。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Availability - Management Information System (AMIS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>可用性管理情報システム（</span><span - style='color:black'>AMIS</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic"'>すべての<span style='color:blue'>可用性管理</span>データの仮想的なリポジトリ。通常は複数の物理的な場所に保存される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス知識管理システム</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Availability Plan</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>可用性計画</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に対する現在および将来の<span - style='color:blue'>可用性要件</span>を、<span style='color:blue'>費用対効果</span>よく満たすようにするための<span - style='color:blue'>計画</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Back-out</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>切り戻し</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>修正</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Backup</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>バックアップ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Service Operation)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>元のデータの<span style='color:blue'>完全性</span>や<span - style='color:blue'>可用性</span>の喪失を防止するために、データをコピーすること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Balanced Scorecard</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>バランス・スコアカード</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>ハーバード・ビジネス・スクールのロバート・キャプラン（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>Robert Kaplan</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）教授とデイビッド・ノートン（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>David Norton</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）教授によって開発された管理手法。バランス・スコアカードを使用すると、<span - style='color:blue'>戦略</span>を<span style='color:blue'>重要業績評価指数（</span></span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>）</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に細分化できる。<span - style='color:blue'>戦略</span>がいかにうまく達成されているかを示すために、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に照らした<span style='color: - blue'>パフォーマンス</span>が使用される。バランス・スコアカードには</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>4</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つの主要な領域があり、各領域に少数の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が含まれる。これら</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>4</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つの領域は、<span - style='color:blue'>組織</span>全体を通して、さまざまな詳細レベルで検討される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Baseline</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ベースライン</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>基準点として使用される<span style='color:blue'>ベンチマーク</span>。例として、次のようなものがある。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - lang=EN-US style='color:blue'>ITSM</span><span style='font-family:"MS Gothic"'>ベースラインは、<span - style='color:blue'>サービス改善計画</span>の効果の測定の開始点として使用できる</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>パフォーマンス</span><span - style='font-family:"MS Gothic"'>・ベースラインは、</span><span lang=EN-US - style='color:blue'>IT</span><span style='font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-family:"MS Gothic"'>の存続期間を通した<span style='color:blue'>パフォーマンス</span>の変化の測定に使用できる</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>構成管理</span><span style='font-family: - "MS Gothic"'>ベースラインは、<span style='color:blue'>変更</span>または<span - style='color:blue'>リリース</span>が失敗した場合に</span><span lang=EN-US - style='color:blue'>IT</span><span style='font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span - style='font-family:"MS Gothic"'>を既知の<span style='color:blue'>構成</span>に戻せるようにするために使用できる</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Benchmark</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ベンチマーク</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>ある時点で記録された物事の状態。ベンチマークは、<span - style='color:blue'>構成</span>、<span style='color:blue'>プロセス</span>、またはその他一連のデータに対して作成できる。例えば、ベンチマークは次のような用途に利用できる。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>継続的サービス改善</span><span - style='font-family:"MS Gothic"'>において、改善を管理するために現状を設定する</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>キャパシティ管理</span><span - style='font-family:"MS Gothic"'>において、通常の運用時の<span style='color:blue'>パフォーマンス</span>特性を文書化する</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>ベンチマーキング</span><span - style='font-family:"MS Gothic"'>、<span style='color:blue'>ベースライン</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Benchmarking</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ベンチマーキング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>ベンチマーク</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を<span style='color:blue'>ベースライン</span>や<span - style='color:blue'>ベストプラクティス</span>と比較すること。ベンチマーキングという用語は、長期間にわたって一連の<span - style='color:blue'>ベンチマーク</span>を作成すること、そして進捗や改善を評価するためにその結果を比較することも指す。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Best Practice</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ベストプラクティス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>複数の<span - style='color:blue'>組織</span>で成功している、実績のある<span style='color:blue'>活動</span>または<span - style='color:blue'>プロセス</span>。</span><span style='font-size:10.0pt; - font-family:Arial;color:blue'>ITIL</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>はベストプラクティスの一例である。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Brainstorming</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ブレインストーミング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic"'>チームでアイデアを出すことを支援する技法。アイデアのレビューは、ブレインストーミング・セッション中ではなく、セッション後に行われる。ブレインストーミングは、考えられる原因を識別するために<span - style='color:blue'>問題管理</span>で使用されることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>British Standards - Institution (BSI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>英国規格協会（</span><span - style='color:black'>BSI</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>英国<span - style='color:blue'>標準</span>の作成と維持を責務とする、英国の国内標準化団体。詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.bsi-global.com</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>ISO</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Budget</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>予算</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>特定の期間中に<span - style='color:blue'>組織</span>または<span style='color:blue'>事業部門</span>が受け取ること、または支払うことを計画している、すべての金額の一覧。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>予算業務</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>計画立案</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Budgeting</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>予算業務</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>金銭の支出を予測しコントロールする<span - style='color:blue'>活動</span>。将来の<span style='color:blue'>予算</span>を設定する周期的交渉サイクル（通常は年次）と、現在の<span - style='color:blue'>予算</span>に対する日々のモニタリングと調整で構成される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Build</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構築</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の一部を作成するために、複数の<span - style='color:blue'>構成アイテム</span>を組み立てる<span style='color:blue'>活動</span>。配布を許可された<span - style='color:blue'>リリース</span>を示す場合は、「ビルド」ともいう。例えば、「<span style='color:blue'>サーバ</span>のビルド」や「ノート</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>PC</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>のビルド」のように使用する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>構成ベースライン</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Build Environment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構築環境</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>アプリケーション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、およびその他の<span - style='color:blue'>構築</span>の組み立てを行うコントロールされた<span style='color:blue'>環境</span>。この環境の後、<span - style='color:blue'>テスト環境</span>または<span style='color:blue'>稼働環境</span>に移行する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>事業体</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>複数の<span style='color:blue'>事業部門</span>から成る、企業体または<span - style='color:blue'>組織</span>の全体。</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>ITSM</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>における事業体という用語には、企業だけでなく、公共部門と非営利組織も含まれる。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>事業体</span>内の<span - style='color:blue'>顧客</span>に</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を提供する。この</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>顧客</span>と同じ事業体に属している場合（<span - style='color:blue'>内部サービス・プロバイダ</span>）や、別の<span style='color:blue'>事業体</span>に属している場合（<span - style='color:blue'>外部サービス・プロバイダ</span>）がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Business Capacity - Management (BCM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>事業キャパシティ管理（</span><span - style='color:black'>BCM</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>ITSM</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>における事業キャパシティ管理とは、<span - style='color:blue'>キャパシティ計画</span>で使用する将来の<span style='color:blue'>事業要件</span>の把握を責務とする<span - style='color:blue'>活動</span>を指す。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・キャパシティ管理</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Case</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ビジネス・ケース</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:black'>主要な支出項目の正当性を説明するもの。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>コスト</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、利点、代案、課題、<span - style='color:blue'>リスク</span>、起こりうる問題などに関する情報を含む。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>費用便益分析</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Business - Continuity Management (BCM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>事業継続性管理（</span><span - style='color:black'>BCM</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業体</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に深刻なインパクトを与える可能性のある<span - style='color:blue'>リスク</span>の管理を責務とする<span style='color:blue'>ビジネス・プロセス</span>。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:black'>BCM</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>は、主要な利害関係者の利益、評判、ブランド、および価値を創造する活動を保護する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>BCM</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には、<span style='color:blue'>リスク</span>を許容可能なレベルまで低減することや、事業体に中断が生じた場合に<span - style='color:blue'>ビジネス・プロセス</span>を回復するための計画立案を行うことが含まれる</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>BCM</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性管理</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>達成目標</span>、<span - style='color:blue'>適用範囲</span>、および<span style='color:blue'>要件</span>を設定する。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Business - Continuity Plan (BCP)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>事業継続性計画（</span><span - style='color:black'>BCP</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ビジネス・プロセス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の中断後に、そのプロセスを<span - style='color:blue'>回復</span>するために必要なステップを定義した<span style='color:blue'>計画</span>。この<span - style='color:blue'>計画</span>では、<span style='color:blue'>発動</span>の契機、関与する人、コミュニケーションなども特定する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性計画</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>事業継続性計画</span>の重要な部分を占める。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Customer</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>事業顧客</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>事業体</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>からの製品または<span style='color:blue'>サービス</span>の受領者。例えば、<span - style='color:blue'>事業体</span>が自動車製造業者の場合、自動車を購入する人が事業顧客である。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Business Impact - Analysis (BIA)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ビジネス・インパクト分析（</span><span - style='color:black'>BIA</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> BIA</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span - style='color:blue'>重要事業機能</span>とそれら機能間の依存性を識別する、<span style='color:blue'>事業継続性管理</span>の<span - style='color:blue'>活動</span>である。これらの依存性には、<span style='color:blue'>サプライヤ</span>、人材、その他の<span - style='color:blue'>ビジネス・プロセス</span>、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>などが含まれる場合がある。</span></p> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial'>BIA</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の復旧要件が定義される。これらの要件には、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ごとの<span style='color:blue'>目標復旧時間</span>、<span - style='color:blue'>目標復旧時点</span>、および最低限の<span style='color:blue'>サービスレベル目標値</span>が含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Objective</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>事業達成目標</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>ビジネス・プロセス</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>達成目標</span>。または<span - style='color:blue'>事業体</span>全体としての<span style='color:blue'>達成目標</span>。事業達成目標は<span - style='color:blue'>事業体</span>の<span style='color:blue'>ビジョン</span>を支援し、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>戦略</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の手引きを提供する。これらの達成目標は、</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって支援されることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Operations</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>事業運営</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>ビジネス・プロセス</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を日々実行、モニタリング、および管理すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Perspective</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ビジネスの観点</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>事業体</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>の視点から<span style='color:blue'>サービス・プロバイダ</span>および</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を理解することと、<span - style='color:blue'>サービス・プロバイダ</span>の視点から<span style='color:blue'>事業体</span>を理解すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Process</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ビジネス・プロセス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業体</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が所有し、実施する<span - style='color:blue'>プロセス</span>。<span style='color:blue'>ビジネス・プロセス</span>は、<span - style='color:blue'>事業顧客</span>に対する製品または<span style='color:blue'>サービス</span>の提供に貢献する。例えば、小売業者は<span - style='color:blue'>事業顧客</span>に対する<span style='color:blue'>サービス</span>提供を支援する購買<span - style='color:blue'>プロセス</span>を持つだろう。多くのビジネス・プロセスは</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に依存している。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Business - Relationship Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>事業関係管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業体</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>との<span - style='color:blue'>関係</span>維持を責務とする<span style='color:blue'>プロセス</span>または<span - style='color:blue'>機能</span>。事業関係管理では、通常、次のことを行う。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>事業</span><span style='font-family: - "MS Gothic"'>マネージャとの人的な<span style='color:blue'>関係</span>の管理</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>サービス・ポートフォリオ管理へのインプットの提供</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - lang=EN-US style='color:blue'>IT</span><span style='font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-family:"MS Gothic"'>が<span - style='color:blue'>顧客</span>のビジネス・ニーズを満たしていることの確認</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>この<span - style='color:blue'>プロセス</span>は、<span style='color:blue'>サービスレベル管理</span>と強いつながりを持つ。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Relationship Manager (BRM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>事業関係マネージャ（</span>BRM<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>顧客</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>との<span - style='color:blue'>関係</span>維持を責務とする<span style='color:blue'>役割</span>。この<span - style='color:blue'>役割</span>は、<span style='color:blue'>サービスレベル・マネージャ</span>の<span - style='color:blue'>役割</span>と兼務されることが多い。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>アカウント・マネージャ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Service</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ビジネス・サービス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ビジネス・プロセス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を直接的に支援する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって内部で使用され、通常は<span - style='color:blue'>事業体</span>には見えない</span><span style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>とは対照的である。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>ビジネス・サービスという用語は、<span - style='color:blue'>事業部門</span>によって<span style='color:blue'>事業顧客</span>に提供される<span - style='color:blue'>サービス</span>も指す。例えば、銀行の<span style='color:blue'>顧客</span>に対する金融サービスや、小売店の<span - style='color:blue'>顧客</span>に対する商品の提供など。ビジネス・サービスの提供が成功するかどうかは、多くの場合、</span><span - style='font-size:10.0pt;font-family:Arial'>1</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つ以上の</span><span style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に左右される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Service Management (BSM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ビジネス・サービス管理（</span>BSM<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) (Service Design)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>サポートされる<span style='color:blue'>ビジネス・プロセス</span>と、提供される事業上の価値を考慮する、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の管理に対するアプローチ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>この用語は、</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業顧客</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>に提供される</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ビジネス・サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>の管理も意味する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Business Unit</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>事業部門</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>独自の<span style='color:blue'>計画</span>、<span - style='color:blue'>測定基準</span>、収入、および<span style='color:blue'>コスト</span>を持つ<span - style='color:blue'>事業体</span>の一区分。各事業部門は<span style='color:blue'>資産</span>を有し、その<span - style='color:blue'>資産</span>を使用して、商品および<span style='color:blue'>サービス</span>の形で<span - style='color:blue'>顧客</span>にとっての価値を創造する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Call</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コール</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ユーザ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が<span - style='color:blue'>サービスデスク</span>にかける電話。コールによって、<span style='color:blue'>インシデント</span>または<span - style='color:blue'>サービス要求</span>が記録されることもある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Call Centre</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コールセンタ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>大量の電話の発着信を処理する<span style='color:blue'>組織</span>または<span - style='color:blue'>事業部門</span>。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスデスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Call Type</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コール・タイプ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスデスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>で受信した要求の区分に使用される<span - style='color:blue'>カテゴリ</span>。典型的なコール・タイプには、<span style='color:blue'>インシデント</span>、<span - style='color:blue'>サービス要求</span>、および<span style='color:blue'>苦情</span>がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Capability</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>能力</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>活動</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を実行するための、<span style='color:blue'>組織</span>、人、<span - style='color:blue'>プロセス</span>、<span style='color:blue'>アプリケーション</span>、<span - style='color:blue'>構成アイテム</span>、または</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の力。能力は、<span style='color:blue'>組織</span>の無形<span - style='color:blue'>資産</span>である。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>リソース</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Capability - Maturity Model (CMM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>能力成熟度モデル（</span><span - style='color:black'>CMM</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>ソフトウェアの能力成熟度モデル（</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>CMM</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>および</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>SW-CMM</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>としても知られている）は、<span style='color:blue'>プロセスの成熟度</span>の向上を支援する<span - style='color:blue'>ベストプラクティス</span>の識別に使用されるモデルである。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>CMM</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、カーネギーメロン大学ソフトウェア工学研究所（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>SEI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>：</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>Software Engineering Institute</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）で開発された。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>SW-CMM</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は改善され、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>2000</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>年に</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CMMI</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>®</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>（</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>Capability Maturity - Model Integration</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>：能力成熟度モデル統合版</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>）となった。</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>SEI</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>では現在、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>SW-CMM</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>モデル、関連する評価手法、トレーニング資料を維持管理していない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Capability - Maturity Model Integration (CMMI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>能力成熟度モデル統合版（</span><span - style='color:black'>CMMI</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>能力成熟度モデル統合版（</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>Capability Maturity Model® - Integration</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>：</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CMMI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）は、カーネギーメロン大学ソフトウェア工学研究所（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>SEI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）で開発されたプロセス改善のアプローチである。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CMMI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、効果的なプロセスに不可欠な要素を組織に提供する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CMMI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>はプロジェクト、部門、または組織全体にわたるプロセス改善の指導に使用できる。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CMMI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、従来分かれている組織機能の統合、プロセス改善の最終目標と優先順位の設定、良質なプロセスに関する手引きの提供、および現在のプロセスを評価するための基準点の提供に役立つ。詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.sei.cmu.edu/cmmi/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>CMM</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>継続的改善、成熟度</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Capacity</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>キャパシティ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>構成アイテム</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>または</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>が、合意済み<span style='color:blue'>サービスレベル目標値</span>を満たしながら提供できる最大限の<span - style='color:blue'>スループット</span>。ディスク・ドライブなど、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>のタイプによっては、キャパシティがサイズや容量を指す場合がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Capacity Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>キャパシティ管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>と</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>キャパシティ</span>によって、合意済み<span - style='color:blue'>サービスレベル目標値</span>が、高い<span style='color:blue'>費用対効果</span>でタイムリーに達成されるようにすることを責務とする<span - style='color:blue'>プロセス</span>。キャパシティ管理では、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>IT</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>サービスの提供に必要なすべてのリソースと、短期的、中期的、および長期的な<span - style='color:blue'>事業要件</span>に対する計画を考慮する。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Capacity Management - Information System (CMIS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>キャパシティ管理情報システム（</span><span - style='color:black'>CMIS</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic"'>すべての<span style='color:blue'>キャパシティ管理</span>データの仮想的なリポジトリ。通常は複数の物理的な場所に保存される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス知識管理システム</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Capacity Plan</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>キャパシティ計画</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>キャパシティ計画は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の提供に必要な<span - style='color:blue'>リソース</span>の管理に使用される。この<span style='color:blue'>計画</span>には、<span - style='color:blue'>事業体</span>における需要をさまざまに予測したシナリオと、合意済み<span - style='color:blue'>サービスレベル目標値</span>を達成するための原価計算済みの代案が含まれている。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Capacity Planning</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>キャパシティ計画立案</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>キャパシティ計画</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の作成を責務とする、<span - style='color:blue'>キャパシティ管理</span>内の<span style='color:blue'>活動</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Capital Expenditure (CAPEX)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>資本的支出（</span>CAPEX<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>コンピュータ機器や建物など、財務上の<span - style='color:blue'>資産</span>となるものの購入にかかる<span style='color:blue'>コスト</span>。<span - style='color:blue'>資産</span>の価値は、複数の会計期間を通して<span style='color:blue'>減価償却</span>される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Capital Item</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>資本アイテム</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>合意された一定の財務的価値を上回るため、<span style='color:blue'>財務管理</span>の対象となる<span - style='color:blue'>資産</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Capitalization</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>資本化</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>資産</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が何も購入されていない場合でも、主要な<span - style='color:blue'>コスト</span>を資本として識別すること。これは、<span style='color:blue'>コスト</span>の影響を複数の会計期間に分散させるために行われる。最も一般的な例として、ソフトウェア開発やソフトウェア・ライセンスの購入がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Category</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>カテゴリ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>何らかの共通点があるもののグループに名前を付けたもの。カテゴリは、類似したもの同士をグループ化するために使用される。例えば、<span - style='color:blue'>原価費目</span>は類似したタイプの<span style='color:blue'>コスト</span>をグループ化するために使用される。<span - style='color:blue'>インシデント・カテゴリ</span>は類似したタイプの<span style='color:blue'>インシデント</span>を、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>タイプ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は類似したタイプの<span - style='color:blue'>構成アイテム</span>をグループ化するために使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Certification</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>認証</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に対する<span - style='color:blue'>遵守性</span>を裏付ける証明書を発行すること。認証には、独立した<span style='color: - blue'>認定</span>団体による正式な<span style='color:blue'>監査</span>が含まれる。認証という用語は、ある人が資格要件を満たしたことを証明する証明書の発行を意味する場合もある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Change</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>変更</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に影響を及ぼす可能性のあるものを、追加、修正、または削除すること。<span - style='color:blue'>適用範囲</span>には、すべての</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>構成アイテム</span>、<span - style='color:blue'>プロセス</span>、<span style='color:blue'>文書</span>などが含まれているべきである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Change Advisory - Board (CAB)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>変更諮問委員会（</span><span - style='color:black'>CAB</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>変更</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>アセスメント</span>、優先順位付け、およびスケジューリングにおいて<span - style='color:blue'>変更マネージャ</span>に助言を与える人々のグループ。この委員会は、通常、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>事業体</span>、<span - style='color:blue'>サードパーティ</span>（<span style='color:blue'>サプライヤ</span>など）のすべての領域の代表者で構成される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Change Case</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>変更ケース</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>提案された<span - style='color:blue'>変更</span>のインパクトを予測するために使用する技法</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>変更ケースでは、提案された<span - style='color:blue'>変更</span>の適用範囲を明確にし、<span style='color:blue'>費用便益分析</span>を支援するために、特定のシナリオを使用する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ユース・ケース</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Change History</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>変更履歴</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>構成アイテム</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>のライフサイクルの間に、その</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に対して行われたすべての変更に関する情報。変更履歴は、その</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に該当するすべての<span - style='color:blue'>変更レコード</span>で構成される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Change Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>変更管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>すべての<span style='color:blue'>変更</span>の<span - style='color:blue'>ライフサイクル</span>をコントロールすることを責務とする<span style='color:blue'>プロセス</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>変更管理の主な達成目標は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の中断を最小限に抑えながら、有益な<span - style='color:blue'>変更</span>を実施できるようにすることである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Change Model</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>変更モデル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>繰り返し利用できる、特定の<span style='color:blue'>カテゴリ</span>の<span - style='color:blue'>変更</span>に対する処理方法。変更モデルでは、その<span style='color:blue'>カテゴリ</span>に対する<span - style='color:blue'>変更</span>の際に従う特定のステップを事前定義する。変更モデルは、承認を必要としない極めて単純なもの（パスワードの再設定など）になる場合や、承認が必要な多くのステップを伴う非常に複雑なもの（主要なソフトウェアの<span - style='color:blue'>リリース</span>など）になる場合がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準的な変更</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>変更諮問委員会</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Change Record</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>変更レコード</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Transition)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>変更</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の詳細を含む<span - style='color:blue'>レコード</span>。各変更レコードには、単一の<span style='color:blue'>変更</span>の<span - style='color:blue'>ライフサイクル</span>が記録される。変更レコードは、受け付けた<span style='color:blue'>変更要求</span>ごとに作成される。変更要求が受付後に却下されたとしても、その変更レコードは作成される。変更レコードは、該当する<span - style='color:blue'>変更</span>の影響を受ける<span style='color:blue'>構成アイテム</span>に対する参照を含むべきである。変更レコードは、<span - style='color:blue'>構成管理システム</span>に保存される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Change Request</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>変更の要求</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>変更要求</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Change Schedule</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>変更スケジュール</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>承認済みのすべての<span - style='color:blue'>変更</span>と、その予定実施日を示す<span style='color:blue'>文書</span>。変更スケジュールは、将来的な変更スケジュールと呼ばれることもあるが、すでに実施された<span - style='color:blue'>変更</span>に関する情報も含んでいる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Change Window</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>変更時間帯</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に対するインパクトを最小限に抑えて<span style='color:blue'>変更</span>または<span - style='color:blue'>リリース</span>を実施できる、合意済みの規定時間。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>変更時間帯は、通常、</span><span style='font-size:10.0pt; - font-family:Arial;color:blue'>SLA</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に記載される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Charging</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>課金</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に対する支払いを請求すること。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の課金は任意であり、多くの<span - style='color:blue'>組織</span>では、その組織の</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を<span style='color:blue'>コスト・センタ</span>として扱っている。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Chronological Analysis</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>時系列分析</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>問題</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に関して考えられる原因の特定を支援するために使用する技法</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>問題</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に関して入手可能なすべてのデータを収集し、日付と時間ごとに並べ替え、詳細な時系列を作成する。これによって、どの<span - style='color:blue'>イベント</span>が他の<span style='color:blue'>イベント</span>を引き起こした可能性があるかを識別できるようになる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>CI Type</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>CI</span><span style='font-family:"MS Gothic"; - color:black'>タイプ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>CI</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の分類に使用される<span - style='color:blue'>カテゴリ</span>。</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>CI</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>タイプによって、<span - style='color:blue'>構成レコード</span>に必要な<span style='color:blue'>属性</span>と<span - style='color:blue'>関係</span>が特定される。典型的な</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>タイプ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ハードウェア、<span - style='color:blue'>文書</span>、<span style='color:blue'>ユーザ</span>などである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Classification</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>分類</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>カテゴリ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を何かに割り当てる作業。分類は、一貫した管理と報告が行われるようにするために使用される。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>通常、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>インシデント</span>、<span - style='color:blue'>問題</span>、<span style='color:blue'>変更</span>などが分類される。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Client</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>クライアント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>顧客</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>事業体</span>、または<span style='color:blue'>事業顧客</span>を指す総称。例えば、クライアント・マネージャは<span - style='color:blue'>アカウント・マネージャ</span>の同義語として使用されることがある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>クライアントという用語は、次のものも意味する。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>ユーザ</span><span style='font-family: - "MS Gothic"'>が直接使用するコンピュータ。例えば、</span><span>PC</span><span style='font-family: - "MS Gothic"'>、ハンドヘルド・コンピュータ、ワークステーションなど</span><span lang=EN-US> </span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>クライアント・サーバ・<span style='color:blue'>アプリケーション</span>の、<span - style='color:blue'>ユーザ</span>と直接やりとりする部分。例えば、電子メール・クライアントなど</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Closed</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>クローズ済み</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>インシデント</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、<span style='color:blue'>問題</span>、<span - style='color:blue'>変更</span>などの<span style='color:blue'>ライフサイクル</span>の最終<span - style='color:blue'>ステータス</span>。<span style='color:blue'>ステータス</span>がクローズ済みになっている場合、それ以上の処置は行われない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Closure</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>クローズ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>インシデント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>問題</span>、<span style='color:blue'>変更</span>などの<span - style='color:blue'>ステータス</span>を<span style='color:blue'>クローズ済み</span>に変更する作業。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>COBIT</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span>COBIT</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>Control Objectives for Information - and related Technology</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>COBIT</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の管理に対する手引きと<span - style='color:blue'>ベストプラクティス</span>を提供する。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>COBIT</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>IT</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>ガバナンス協会によって発行されている。詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.isaca.org/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Code of Practice</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>実践のための規範（</span><span - style='color:black'>COP</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>公共団体または<span - style='color:blue'>標準化組織</span>（</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>ISO</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>や</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>BSI</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>など）によって発行される<span style='color:blue'>指針</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>多くの<span style='color:blue'>標準</span>は、実践のための規範と<span - style='color:blue'>仕様</span>で構成されている。実践のための規範では、推奨する<span style='color:blue'>ベストプラクティス</span>について説明している。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Cold Standby</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コールド・スタンバイ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>段階的復旧</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Commercial off the Shelf (COTS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>既製品（</span><span>COTS</span><span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>サードパーティから購入可能な</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>アプリケーション</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>・ソフトウェアまたは<span - style='color:blue'>ミドルウェア</span>。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Compliance</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>遵守性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>または一連の<span - style='color:blue'>指針</span>に従っているようにすること。または、適切で一貫した会計業務やその他の慣例が用いられているようにすること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Component</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コンポーネント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>より複雑なものの一部を指す総称。</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>例えば、コンピュータ・<span style='color:blue'>システム</span>は</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>のコンポーネント、<span - style='color:blue'>アプリケーション</span>は<span style='color:blue'>リリース・ユニット</span>のコンポーネントとなる場合がある。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>管理する必要のあるコンポーネントは、<span - style='color:blue'>構成アイテム</span>である。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Component Capacity - Management (CCM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コンポーネント・キャパシティ管理（</span><span - style='color:black'>CCM</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Continual Service Improvement)</span></b><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>キャパシティ</span>、<span - style='color:blue'>使用率</span>、および<span style='color:blue'>パフォーマンス</span>を把握することを責務とする<span - style='color:blue'>プロセス</span>。<span style='color:blue'>キャパシティ計画</span>に使用するために、データを収集、記録、および分析する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・キャパシティ管理</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Component CI</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コンポーネント</span><span - style='color:black'>CI</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>アセンブリ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の一部となる<span - style='color:blue'>構成アイテム</span>。例えば、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>CPU <span style='color:blue'>CI</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>やメモリ</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、サーバ</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の一部となる場合がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Component Failure - Impact Analysis (CFIA)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コンポーネント障害インパクト分析（</span><span - style='color:black'>CFIA</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>CI</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の障害が</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に及ぼすインパクトの識別に役立つ技法。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を一方の軸にとり、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を他方の軸にとる表を作成する。この表から、重要な</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>（複数の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に障害を発生させる可能性のあるもの）と、脆弱な</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>（<span style='color:blue'>単一障害点</span>が複数あるもの）を識別できる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Computer Telephony - Integration (CTI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コンピュータ電話統合（</span><span - style='color:black'>CTI</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>コンピュータと電話<span - style='color:blue'>システム</span>間の何らかの統合を表す総称。最も一般的には、<span style='color:blue'>アプリケーション</span>によって、電話の発着信に関する詳細な画面が表示される<span - style='color:blue'>システム</span>を指す。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>自動着信呼分配</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>音声自動応答</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Concurrency</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>並行性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>同時に同じ<span - style='color:blue'>作業</span>を行う<span style='color:blue'>ユーザ</span>数の指標。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Confidentiality</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>機密性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>セキュリティ原則の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。許可された人だけがデータにアクセスするよう求める。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Configuration</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>構成</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>連携して</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を提供する<span style='color:blue'>構成アイテム</span>のグループ、または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の識別可能な一部分を指す総称。構成は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ以上の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>のパラメータ設定を指すこともある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Baseline</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成ベースライン</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>正式に合意済みで、<span style='color:blue'>変更管理</span>プロセスを通して管理される<span - style='color:blue'>構成</span>の<span style='color:blue'>ベースライン</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>構成ベースラインは、将来の<span - style='color:blue'>構成</span>、<span style='color:blue'>リリース</span>、および<span - style='color:blue'>変更</span>のベースとして使用する。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Control</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成コントロール</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>変更要求</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>や<span - style='color:blue'>サービス要求</span>の提出などにより、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の追加、修正、または削除が適切に管理されるようにすることを責務とする<span - style='color:blue'>活動</span>。</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Identification</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成識別</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>構成アイテム</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>およびそれらの<span - style='color:blue'>関係</span>に関する情報を収集し、その情報を</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CMDB</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に取り込むことを責務とする<span - style='color:blue'>活動</span>。構成識別は、対応する<span style='color:blue'>構成レコード</span>が分かるように</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>自体にラベル付けすることも責務とする。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Item (CI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成アイテム（</span>CI<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Transition)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の提供のために管理する必要がある、あらゆる<span - style='color:blue'>コンポーネント</span>。各</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>CI</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に関する情報は、<span style='color:blue'>構成管理</span>によって</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成管理システム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>内の<span style='color:blue'>構成レコード</span>に記録され、その<span - style='color:blue'>ライフサイクル</span>を通して維持される。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は<span style='color:blue'>変更管理</span>によってコントロールされる。一般に</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、ハードウェア、ソフトウェア、建物、人材、および<span - style='color:blue'>プロセス</span>文書や</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>SLA</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>などの正式文書が含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Configuration - Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>構成管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の提供に必要な<span style='color:blue'>構成アイテム</span>に関する情報を<span - style='color:blue'>、</span>それらの<span style='color:blue'>関係</span>に関する情報も含めて維持することを責務とする<span - style='color:blue'>プロセス</span>。この情報は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>ライフサイクル</span>を通して維持される。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>構成管理は、総合的な<span - style='color:blue'>サービス資産管理および構成管理プロセス</span>の一部である。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Configuration - Management Database (CMDB)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>構成管理データベース（</span><span - style='color:black'>CMDB</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>構成レコード</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>ライフサイクル</span>を通した保管に使用する<span style='color:blue'>データベース</span>。<span - style='color:blue'>構成管理システム</span>では</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>1</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>つ以上の</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>CMDB</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を維持し、各</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CMDB</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>属性</span>および他の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>との<span style='color:blue'>関係</span>を保存する。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Management System (CMS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成管理システム（</span>CMS<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>構成</span>データの管理に使用される、一連のツールまたはデータベース。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CMS</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には、<span style='color:blue'>インシデント</span>、<span - style='color:blue'>問題</span>、<span style='color:blue'>既知のエラー</span>、<span - style='color:blue'>変更</span>、<span style='color:blue'>リリース</span>に関する情報も含まれる。また、従業員、<span - style='color:blue'>サプライヤ</span>、場所、<span style='color:blue'>事業部門</span>、<span - style='color:blue'>顧客</span>、<span style='color:blue'>ユーザ</span>に関するデータも含まれる場合もある。</span><span - style='font-size:10.0pt;font-family:Arial'>CMS</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>には、すべての<span style='color:blue'>構成アイテム</span>およびそれらの<span - style='color:blue'>関係</span>に関するデータを収集、保管、管理、更新、提示するためのツールも含まれる。</span><span - style='font-size:10.0pt;font-family:Arial'>CMS</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>構成管理</span>によって維持され、すべての</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント・プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に使用される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>構成管理データベース</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>サービス知識管理システム</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Record</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成レコード</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Transition)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の詳細を含む<span - style='color:blue'>レコード</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>各構成レコードには、単一の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>ライフサイクル</span>が記録される。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>構成レコードは、<span - style='color:blue'>構成管理データベース</span>に保存される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Configuration Structure</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>構成構造</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>構成</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を形成するすべての<span style='color:blue'>構成アイテム</span>間の階層およびその他の<span - style='color:blue'>関係</span>。</span><span style='font-size:10.0pt;font-family: - Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Continual Service Improvement (CSI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>継続的サービス改善（</span>CSI<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>ライフサイクル</span>における段階の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>ITIL</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>コア書籍の</span><span - style='font-size:10.0pt;font-family:Arial'>1</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つのタイトルでもある</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>。</span><span style='font-size:10.0pt;font-family: - Arial;color:black'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>継続的サービス改善は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント・プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>と</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に対する改善の管理を責務とする<span - style='color:blue'>プロセス</span>である。<span style='color:blue'>効率性</span>、<span - style='color:blue'>有効性</span>、および<span style='color:blue'>費用対効果</span>を向上するために、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>パフォーマンス</span>は継続的に測定され、<span - style='color:blue'>プロセス</span>、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>に改善が加えられる。</span><span style='font-size:10.0pt; - font-family:Arial;color:black'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>計画・実施・点検・処置</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Continuous - Availability</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>継続的可用性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> 100%</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>の<span style='color:blue'>可用性</span>を達成するためのアプローチまたは設計。継続的可用性のある</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には、計画<span style='color: - blue'>休止時間</span>も計画外<span style='color:blue'>休止時間</span>もない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Continuous Operation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>継続的運用</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の計画<span style='color:blue'>休止時間</span>を排除するアプローチまたは設計。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が<span style='color:blue'>使用可能</span>でも、個々の<span - style='color:blue'>構成アイテム</span>はダウンしている場合があることに注意すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Contract</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>契約</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>複数の当事者間における、法的な拘束力のある<span - style='color:blue'>合意</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Contract Portfolio</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>契約ポートフォリオ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>サービス・プロバイダとその<span - style='color:blue'>顧客</span>との間の<span style='color:blue'>サービス契約</span>または<span - style='color:blue'>合意</span>の管理に使用するデータベースまたは構造化された<span style='color:blue'>文書</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>顧客</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に提供される各</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には<span style='color:blue'>契約</span>またはその他の<span - style='color:blue'>合意</span>があるべきであり、これらは契約ポートフォリオに記載される。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・ポートフォリオ</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>、<span style='color:blue'>サービス・カタログ</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Control</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コントロール</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>リスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を管理する手段であり、<span - style='color:blue'>事業達成目標</span>を確実に実現する手段、または<span style='color:blue'>プロセス</span>に確実に従っているようにする手段。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>コントロールの例には、<span - style='color:blue'>方針</span>、<span style='color:blue'>手順</span>、<span - style='color:blue'>役割</span>、</span><span style='font-size:10.0pt;font-family: - Arial'>RAID</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、ドアの施錠などがある。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>コントロールは、<span - style='color:blue'>対策</span>または保護手段と呼ばれることがある。</span><span style='font-size: - 10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>コントロール</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span - style='color:blue'>構成アイテム</span>、<span style='color:blue'>システム</span>、または</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の利用や動作を管理することも指す。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Control Objectives for Information and - related Technology (COBIT)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span lang=EN-US>Control Objectives for Information and related - Technology</span><span style='font-family:"MS Gothic"'>（</span><span - lang=EN-US>COBIT</span><span style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>COBIT</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Control perspective</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コントロールの観点</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、<span style='color:blue'>プロセス</span>、<span - style='color:blue'>機能</span>、<span style='color:blue'>資産</span>などの管理に対するアプローチ。同じ</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>プロセス</span>などに対して複数の異なるコントロールの観点を持つことができる。このため、異なる個人やチームが、その特定の役割にとって重要かつ適切なものに集中することができる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>コントロールの観点の例には、</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>運用</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>内のリアクティブおよびプロアクティブな管理、<span - style='color:blue'>アプリケーション</span>・<span style='color:blue'>プロジェクト</span>・チームに対する<span - style='color:blue'>ライフサイクル</span>の視点などがある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Control Processes</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コントロール・プロセス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>変更管理</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と<span - style='color:blue'>構成管理</span>を含む、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>ISO/IEC 20000</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>プロセス</span>・グループ。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Core Service</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コアサービス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に望まれる基本的な<span style='color:blue'>成果</span>を実現する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>補助サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>コアサービス・パッケージ</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Core Service - Package (CSP)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>コアサービス・パッケージ（</span><span - style='color:black'>CSP</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Strategy) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>コアサービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の詳細な説明。複数の<span style='color:blue'>サービスレベル・パッケージ</span>で共有する場合もある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・パッケージ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Cost</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コスト</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>特定の<span - style='color:blue'>活動</span>、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、または<span style='color:blue'>事業部門</span>に費やされた金銭の額。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>コストは、実質的なコスト（金銭）、工数などの概念上のコスト、および<span - style='color:blue'>減価償却</span>で構成される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Cost Benefit Analysis</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>費用便益分析</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ以上の代替措置における<span - style='color:blue'>コスト</span>と便益を分析および比較する<span style='color:blue'>活動</span>。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ビジネス・ケース</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>正味現在価値</span>、<span style='color:blue'>内部収益率</span>、<span - style='color:blue'>投資収益率</span>、<span style='color:blue'>投資価値</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Cost Centre</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コスト・センタ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>コストを帰属させる<span - style='color:blue'>事業部門</span>または<span style='color:blue'>プロジェクト</span>。コスト・センタは、提供した<span - style='color:blue'>サービス</span>に対して課金しない。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、コスト・センタとしても、<span - style='color:blue'>プロフィット・センタ</span>としても運営できる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Cost Effectiveness</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>費用対効果</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>プロセス</span>、または<span style='color:blue'>活動</span>の<span - style='color:blue'>有効性</span>と<span style='color:blue'>コスト</span>のバランスの指標。<span - style='color:black'>費用対効果の良い</span><span style='color:blue'>プロセス</span><span - style='color:black'>とは、その</span><span style='color:blue'>達成目標</span><span - style='color:black'>を最小限の</span><span style='color:blue'>コスト</span><span - style='color:black'>で達成するプロセスである。</span></span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>KPI</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>投資収益率</span>、<span style='color:blue'>金額に見合う価値</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Cost Element</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>原価要素</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>予算業務</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と<span - style='color:blue'>会計業務</span>において、<span style='color:blue'>コスト</span>を割り当てる中間レベルのカテゴリ。最上位のカテゴリは<span - style='color:blue'>原価費目</span>である。例えば、「人材」という<span style='color:blue'>原価費目</span>には、給与、福利厚生、経費、トレーニング、残業代などの原価要素がある。原価要素はさらに、<span - style='color:blue'>原価単位</span>に細分化できる。例えば、「経費」という原価要素には、ホテル代、交通費、食費などの<span - style='color:blue'>原価単位</span>を含めることができる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Cost Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>コスト管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>予算業務</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と<span - style='color:blue'>会計業務</span>を指す総称。<span style='color:blue'>財務管理</span>の同義語として使用される場合もある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Cost Type</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>原価費目</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>予算業務</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と<span - style='color:blue'>会計業務</span>において、<span style='color:blue'>コスト</span>を割り当てる最上位のカテゴリ。例えば、ハードウェア、ソフトウェア、人材、施設、外部、<span - style='color:blue'>振替</span>など。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>原価要素</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>原価費目</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Cost Unit</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>原価単位</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>コスト</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を割り当てる最低位のカテゴリ。原価単位は、通常、容易に数えることができるもの（従業員数、ソフトウェア・ライセンス数など）か、容易に測定できるもの（</span><span - style='font-size:10.0pt;font-family:Arial'>CPU</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>使用率、電力消費量など）である。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>原価単位は、<span - style='color:blue'>原価要素</span>に包含される。例えば、「経費」という<span style='color:blue'>原価要素</span>には、ホテル代、交通費、食費などの<span - style='color:blue'>原価単位</span>を含めることができる。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>原価費目</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Countermeasure</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>対策</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>あらゆるタイプの<span - style='color:blue'>コントロール</span>を指して用いる場合がある。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>対策という用語は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>対障害弾力性</span>、<span - style='color:blue'>耐障害性</span>、または<span style='color:blue'>信頼性</span>を向上させる対策を指すことが最も多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Course Corrections</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>軌道修正</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>すでに開始している計画または活動が達成目標を実現するようにするために行う変更。軌道修正は、<span - style='color:blue'>モニタリング</span>の結果として行われる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>CRAMM</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>CRAMM</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>リスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を分析および管理する方法論および手段。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CRAMM</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は英国政府によって開発され、現在は民間に移管されている。詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.cramm.com/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Crisis Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>危機管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業継続性</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>のより広範な影響を管理することを責務とする<span - style='color:blue'>プロセス</span>。危機管理チームは、メディアとの関係や株主の信用の管理、<span - style='color:blue'>事業継続性計画</span>の発動時期の決定など、<span style='color:blue'>戦略的</span>な課題の対応を責務とする。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Critical Success - Factor (CSF)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>重要成功要因（</span><span - lang=EN-US style='color:black'>CSF</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>プロセス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>プロジェクト</span>、<span style='color:blue'>計画</span>、または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を成功させるために必須のもの。各</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CSF</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の達成の測定には、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が使用される。例えば、「変更の実施時に</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を保護する」という</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>CSF</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、「失敗した<span - style='color:blue'>変更</span>の割合の減少」、「<span style='color:blue'>インシデント</span>の原因となる<span - style='color:blue'>変更</span>の割合の減少」などの</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を用いて測定できる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Culture </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>カルチャ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>人々の集団で共有される一連の価値感。人々の振る舞いに対する期待、考え、信念、慣例などが含まれる。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ビジョン</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Customer</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>顧客</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>商品や<span - style='color:blue'>サービス</span>を購入する人。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の顧客は、<span style='color: - blue'>サービスレベル目標値</span>を定義し、それに合意する人またはグループである。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>顧客という用語は、非公式には<span style='color:blue'>ユーザ</span>の意味で使用されることがある。例えば、「これは<span - style='color:blue'>顧客</span>フォーカスの<span style='color:blue'>組織</span>だ」など。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Customer Portfolio</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>顧客ポートフォリオ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>のすべての<span style='color:blue'>顧客</span>を記録するために使用するデータベースまたは構造化された<span - style='color:blue'>文書</span>。顧客ポートフォリオは、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>から<span style='color:blue'>サービス</span>を受ける<span - style='color:blue'>顧客</span>に対する<span style='color:blue'>事業関係マネージャ</span>の視点となる。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>契約ポートフォリオ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>サービス・ポートフォリオ</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Dashboard</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ダッシュボード</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の全体的な<span style='color:blue'>パフォーマンス</span>と<span - style='color:blue'>可用性</span>を視覚的に表現したもの。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>ダッシュボード画像はリアルタイムに更新でき、管理レポートやウェブ・ページを含む場合もある。ダッシュボードは、<span - style='color:blue'>サービスレベル管理</span>、<span style='color:blue'>イベント管理</span>、または<span - style='color:blue'>インシデント診断</span>を支援するために使用できる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Data-to-Information-to-Knowledge-to-Wisdom - (DIKW)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>データ・情報・知識・知恵（</span><span>DIKW</span><span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>データ、情報、知識、知恵の間の関係を理解する方法の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>DIKW</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、データ、情報、知識、知恵がそれぞれ互いに依存している様子を表す。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Definitive Media Library (DML)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>確定版メディア・ライブラリ（</span>DML<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>すべてのソフトウェア<span - style='color:blue'>構成アイテム</span>の、承認済みの確定版バージョンを安全に保存する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つまたは複数の場所。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>DML</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には、ライセンスや文書などの関連する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が保存される場合もある。複数の場所に分散している場合でも、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>DML</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は論理的には単一の保存領域である。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>DML</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>内のすべてのソフトウェアは、<span - style='color:blue'>変更管理</span>と<span style='color:blue'>リリース管理</span>によってコントロールされ、</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成管理システム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に記録される。<span - style='color:blue'>リリース</span>用に許可できるのは、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>DML</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>からのソフトウェアだけである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Deliverable</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>成果物</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスレベル・アグリーメント</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>または<span style='color:blue'>契約</span>内の義務を果たすために、提供されなければならないもの。成果物は、非公式には、あらゆる<span - style='color:blue'>プロセス</span>の予定されたアウトプットを指すこともある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Demand Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>需要管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に対する<span - style='color:blue'>顧客</span>の需要、およびそれらの需要に対応するための<span style='color:blue'>キャパシティ</span>の準備について把握し影響を及ぼす<span - style='color:blue'>活動</span>。<span style='color:blue'>戦略</span>レベルでは、需要管理には<span - style='color:blue'>事業活動パターン</span>と<span style='color:blue'>ユーザ・プロファイル</span>の分析が含まれる場合がある。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>戦術</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>レベルでは、利用の少ない時間帯に</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を使用するよう<span - style='color:blue'>顧客</span>に促すために、<span style='color:blue'>格差課金を</span>使用することもある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>キャパシティ管理</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Deming Cycle</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>デミング・サイクル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>計画・実施・点検・処置</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Dependency</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>依存関係</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>プロセス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>または<span - style='color:blue'>活動</span>が、他の<span style='color:blue'>プロセス</span>または<span - style='color:blue'>活動</span>に、直接的または間接的に依存すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Deployment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>展開</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>新規または変更されたハードウェア、ソフトウェア、文書、<span - style='color:blue'>プロセス</span>などを<span style='color:blue'>稼働環境</span>へ移行することを責務とする<span - style='color:blue'>活動</span>。展開は、<span style='color:blue'>リリース管理および展開管理プロセス</span>の一部である。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>投入</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Depreciation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>減価償却</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>資産</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の価値を、使用期間全体にわたって減少させる際の指標。これは、経年劣化、消耗、その他の経済的価値の低下などに基づく。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Design</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>設計</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>要件</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を識別し、それらの<span style='color:blue'>要件</span>を満たすことができる解決策を定義する<span - style='color:blue'>活動</span>または<span style='color:blue'>プロセス</span>。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスデザイン</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Detection</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>検出</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>インシデント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>ライフサイクル</span>における段階の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>1</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つ。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>検出によって、<span style='color:blue'>インシデント</span>が<span - style='color:blue'>サービス・プロバイダ</span>の知るところとなる。検出は自動で実行できるが、<span - style='color:blue'>ユーザ</span>が<span style='color:blue'>インシデント</span>を記録したことによって起こることもある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Development</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>開発</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>や<span style='color:blue'>アプリケーション</span>の作成または修正を責務とする<span - style='color:blue'>プロセス</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>開発作業を行う<span style='color:blue'>役割</span>またはグループを指す場合もある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Development - Environment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>開発環境</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>や<span style='color:blue'>アプリケーション</span>の作成または修正に使用される<span - style='color:blue'>環境</span>。</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>開発環境は、通常、<span style='color:blue'>テスト環境</span>や<span - style='color:blue'>稼働環境</span>と同程度のコントロールの対象にはならない。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>開発</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Diagnosis</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>診断</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>インシデント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>および<span - style='color:blue'>問題</span>の<span style='color:blue'>ライフサイクル</span>における段階の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>診断の目的は、<span - style='color:blue'>インシデント</span>の<span style='color:blue'>ワークアラウンド</span>や<span - style='color:blue'>問題</span>の<span style='color:blue'>根本原因</span>を識別することである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Diagnostic Script</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>診断マニュアル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスデスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>のスタッフが使用する体系的な一連の質問集。スタッフが的確な質問をできるようにし、<span - style='color:blue'>インシデント</span>の<span style='color:blue'>分類</span>、<span - style='color:blue'>解決</span>、割り当てに役立つ。診断マニュアルは、<span style='color:blue'>ユーザ</span>が自ら<span - style='color:blue'>インシデント</span>を診断し、解決するために使用する場合もある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Differential - Charging</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>格差課金</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>需要管理</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を支援するために使用される技法の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。時間帯に応じて、同じ</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス機能</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に対して異なる金額を課金する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Direct Cost</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>直接費</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>特定の<span style='color:blue'>顧客</span>、<span - style='color:blue'>コスト・センタ</span>、<span style='color:blue'>プロジェクト</span>などにすべてを割り当てることができる、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>提供のコスト。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例えば、共有していないサーバやソフトウェア・ライセンスの提供コストなど。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>間接費</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Directory Service</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ディレクトリ・</span><span - style='font-family:"MS Gothic"'>サービス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>ネットワーク上で利用可能な</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>IT</span><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、および対応するユーザのアクセス<span - style='color:blue'>権限</span>に関する情報を管理する<span style='color:blue'>アプリケーション</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Do Nothing</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>何もしない</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>復旧オプション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。<span style='color:blue'>サービス・プロバイダ</span>は、対象の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>復旧</span>を実施しないことを、<span - style='color:blue'>顧客</span>と正式に合意する。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Document</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>文書</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>読むことができる形式の情報。紙または電子形式の場合がある。例えば、<span - style='color:blue'>方針</span>記述書、<span style='color:blue'>サービスレベル・アグリーメント</span>、<span - style='color:blue'>インシデント・レコード</span>、コンピュータ室のレイアウト図など。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>レコード</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Downtime</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>休止時間</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Service Operation) </span></b><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>合意済みサービス時間</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>内に、<span style='color:blue'>構成アイテム</span>または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が<span style='color:blue'>使用可能</span>ではない時間。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>可用性</span>は、<span - style='color:blue'>合意済みサービス時間</span>と休止時間から計算されることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Driver</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>推進要因</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>戦略</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>達成目標</span>、または<span style='color:blue'>要件</span>に影響するもの。例えば、新しい法令や競合他社の行動など。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Early Life Support</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>初期サポート</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>新規または<span style='color:blue'>変更</span>された</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>がリリースされた後、それらに対して一定期間提供されるサポート。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>初期サポートの間、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>サービスレベル</span>、および<span - style='color:blue'>モニタリングしきい値</span>をレビューし、<span style='color:blue'>インシデント管理</span>と<span - style='color:blue'>問題管理</span>のために追加のリソースを提供する場合がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Economies of scale </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>規模の経済</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>や<span style='color:blue'>資産</span>の使用量を増やすことによって可能となる、平均<span - style='color:blue'>コスト</span>の削減。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>範囲の経済</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Economies of scope</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>範囲の経済</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>追加された目的のために既存の<span style='color:blue'>資産</span>を使用することで、任意の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>サービスに割り当てられた<span - style='color:blue'>コスト</span>を削減すること。例えば、既存の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>で新しい</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を提供すること。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>規模の経済</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Effectiveness</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>有効性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>プロセス</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>サービス</span>、または<span - style='color:blue'>活動</span>の<span style='color:blue'>達成目標</span>が実現されているかどうかの指標。効果的な<span - style='color:blue'>プロセス</span>または<span style='color:blue'>活動</span>とは、その合意済み<span - style='color:blue'>達成目標</span>を実現する<span style='color:blue'>プロセス</span>または<span - style='color:blue'>活動</span>である。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>KPI</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Efficiency</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>効率性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>プロセス</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>サービス</span>、または<span - style='color:blue'>活動</span>の提供に適切な量のリソースが使用されているかどうかの指標。効率的な<span - style='color:blue'>プロセス</span>は、最小限の時間、資金、人材、またはその他のリソースで、その<span - style='color:blue'>達成目標</span>を実現する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>KPI</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Emergency Change</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>緊急の変更</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Transition)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>可能なかぎり迅速に導入しなければならない<span - style='color:blue'>変更</span>。例えば、<span style='color:blue'>重大なインシデント</span>の解決のための変更や、<span - style='color:blue'>セキュリティ</span>・パッチを実装するための変更など。通常、<span style='color:blue'>変更管理プロセス</span>には、緊急の変更を処理するための明確な<span - style='color:blue'>手順</span>がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>緊急変更諮問委員会（</span><span style='font-size:10.0pt;font-family:Arial; - color:blue'>E</span><span style='font-size:10.0pt;font-family:Arial; - color:blue'>CAB</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>）</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Emergency Change - Advisory Board (ECAB)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>緊急変更諮問委員会（</span>ECAB<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>変更諮問委員会</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の一部。インパクトの大きい<span - style='color:blue'>緊急の変更</span>について意思決定を行う。</span><span style='font-size: - 10.0pt;font-family:Arial'>ECAB</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の委員は、会議召集時に決定される場合がある。またこの委員は、<span - style='color:blue'>緊急の変更</span>の性質によって異なる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Environment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>環境</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>特定の目的に使用される、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の一部。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例えば、<span style='color:blue'>稼働環境</span>、<span - style='color:blue'>テスト環境</span>、<span style='color:blue'>構築環境</span>など。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>複数の環境で<span - style='color:blue'>構成アイテム</span>を共有できる。例えば、<span style='color:blue'>テスト環境</span>と<span - style='color:blue'>稼働環境</span>に、</span><span style='font-size:10.0pt; - font-family:Arial'>1</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>台のメインフレーム・コンピュータ上の別々のパーティションを利用することができる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>また、物理環境という用語の中では、施設、空調、電力系統などの意味にも使用される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>環境は、何かに影響を及ぼす外的条件を指す総称としても使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Error</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>エラー</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>1</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>つまたは複数の<span - style='color:blue'>構成アイテム</span>や</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の<span style='color:blue'>障害</span>の原因となる、設計上の欠陥または不具合。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>や</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>にインパクトを与える人的なミスや欠陥のある<span - style='color:blue'>プロセス</span>も、エラーである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Escalation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>エスカレーション</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービスレベル目標値</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>や<span style='color:blue'>顧客</span>の期待を満たすために必要なときに、追加の<span - style='color:blue'>リソース</span>を入手する<span style='color:blue'>活動</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>エスカレーションは、あらゆる</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント・プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>内で必要になる場合があるが、最も一般的には<span - style='color:blue'>インシデント管理</span>、<span style='color:blue'>問題管理</span>、および<span - style='color:blue'>顧客</span>の苦情の管理に関連している。エスカレーションには、<span style='color:blue'>機能的エスカレーション</span>と<span - style='color:blue'>階層的エスカレーション</span>の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>2</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つのタイプがある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>eSourcing - Capability Model for Client Organizations (eSCM-CL)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>クライアント組織向け</span><span - style='color:black'>e</span><span style='font-family:"MS Gothic";color:black'>ソーシング能力モデル（</span><span - style='color:black'>eSCM-CL</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Arial'>(Service - Strategy) </span></b><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>組織</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>による<span - style='color:blue'>サービス・ソーシング・モデル</span>および<span style='color:blue'>戦略</span>に関する分析および意思決定を手引きするフレームワーク。</span><span - style='font-size:10.0pt;font-family:Arial'>eSCM-CL</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>はカーネギーメロン大学で開発された。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>eSCM-SP</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>eSourcing - Capability Model for Service Providers (eSCM-SP)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>サービス・プロバイダ向け</span><span - style='color:black'>e</span><span style='font-family:"MS Gothic";color:black'>ソーシング能力モデル（</span><span - style='color:black'>eSCM-SP</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Arial'>(Service - Strategy) </span></b><span style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が、<span - style='color:blue'>サービス・ソーシングの観点</span>から</span><span style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービスマネジメント能力</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を開発することを支援するフレームワーク。</span><span - style='font-size:10.0pt;font-family:Arial'>eSCM-SP</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>はカーネギーメロン大学で開発された。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>eSCM-CL</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Estimation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>見積もり</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>経験から、<span - style='color:blue'>測定基準</span>または<span style='color:blue'>コスト</span>の概略値を出すこと。見積もりは、<span - style='color:blue'>キャパシティ管理</span>および<span style='color:blue'>可用性管理</span>における、最も安価で最も正確性の低い<span - style='color:blue'>モデル化</span>手法としても使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Evaluation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>評価</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>リスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が管理されていることを確認し、変更を進めるかどうかの決定を支援するために、新規または<span - style='color:blue'>変更</span>された</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>をアセスメントすることを責務とする<span style='color:blue'>プロセス</span>。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>評価は、実際の<span - style='color:blue'>成果</span>を意図された<span style='color:blue'>成果</span>と比較すること、またはある選択肢を別の選択肢と比較することも指す。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Event</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>イベント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>構成アイテム</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>や</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の管理にとって重要性のある状態の変更。</span><span style='font-size: - 10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>イベントという用語は、あらゆる</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>構成アイテム</span>、または<span - style='color:blue'>モニタリング・</span>ツールで生成される<span style='color:blue'>アラート</span>または通知も指す。イベントは、通常、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>運用</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の要員に処置を行うよう要請し、結果として<span - style='color:blue'>インシデント</span>が記録されることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Event Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>イベント管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>イベント</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の<span style='color:blue'>ライフサイクル</span>を通した管理を責務とする<span - style='color:blue'>プロセス</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>イベント管理は、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>運用</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の主要な<span style='color:blue'>活動</span>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Exception Report</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>例外レポート</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>定義済みの<span - style='color:blue'>しきい値</span>を超えた、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>1</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>つまたは複数の</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>KPI</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>やその他の重要な目標値の詳細を含む<span style='color:blue'>文書</span>。例えば、達成されていないか達成されそうにない</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>SLA</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の目標値や、潜在的な<span - style='color:blue'>キャパシティ</span>の問題を示している<span style='color:blue'>パフォーマンス測定基準</span>などが含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Expanded Incident Lifecycle</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>拡張版インシデント・ライフサイクル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Availability Management)</span></b><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'> </span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>インシデント</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の<span style='color:blue'>ライフサイクル</span>の詳細な段階。<span - style='color:blue'>検出</span>、<span style='color:blue'>診断</span>、<span - style='color:blue'>修理</span>、<span style='color:blue'>復旧</span>、<span - style='color:blue'>回復</span>という段階がある。拡張版インシデント・ライフサイクルは、<span - style='color:blue'>インシデント</span>の<span style='color:blue'>インパクト</span>を増大させたすべてのものを把握し、それらをコントロールまたは低減する方法を<span - style='color:blue'>計画</span>するために使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>External Customer</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>外部顧客</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>とは異なる<span - style='color:blue'>事業体</span>に属する<span style='color:blue'>顧客</span>。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>外部サービス・プロバイダ</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>、<span style='color:blue'>内部顧客</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>External Metric</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>外部測定基準</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>顧客</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>への</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>提供を測定するために使用する</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>測定基準</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:black'>。</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>外部測定基準は、通常、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>SLA</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に定義され、<span style='color:blue'>顧客</span>に報告される。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>内部測定基準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>External Service - Provider</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>外部サービス・プロバイダ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>とは異なる<span style='color:blue'>組織</span>に属する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>内部顧客</span>と<span - style='color:blue'>外部顧客</span>の両方を持つ場合がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>タイプ</span><span style='font-size:10.0pt;font-family:Arial; - color:blue'>III</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>External Sourcing</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>外部ソーシング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>アウトソーシング</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Facilities - Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>施設管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><a name="OLE_LINK1"><b><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>(Service Operation) </span></b></a><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インフラストラクチ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ャが存在する物理的<span - style='color:blue'>環境</span>の管理を責務とする<span style='color:blue'>機能</span>。施設管理には、物理的<span - style='color:blue'>環境</span>のあらゆる面での管理が含まれる。例えば、電源や冷却、建物への<span - style='color:blue'>アクセス管理</span>、環境<span style='color:blue'>モニタリング</span>など。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Failure</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>障害</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>仕様</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に沿って<span style='color:blue'>稼働</span>する能力、または要求されるアウトプットを提供する能力を失うこと。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>障害という用語は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>プロセス</span>、<span - style='color:blue'>活動</span>、<span style='color:blue'>構成アイテム</span>などに関連して使用される場合がある。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>障害</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>インシデント</span>の原因となることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Failure Modes and - Effects Analysis (FMEA)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>故障モード影響解析（</span><span - style='color:black'>FMEA</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>障害</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の潜在的な<span - style='color:blue'>インパクト</span>のアセスメントのアプローチ。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>FMEA</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>では、各<span style='color:blue'>構成アイテム</span>の<span - style='color:blue'>障害</span>後に起こることを、<span style='color:blue'>事業体</span>への影響にまでわたって分析する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>FMEA</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>情報セキュリティ管理</span>および</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性計画立案</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>で使用されることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Fast Recovery</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>高速復旧</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>復旧オプション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。ホット・スタンバイともいう。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を短期間（通常は</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>24</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>時間未満）で<span - style='color:blue'>復旧</span>させる態勢が取られる。高速復旧には、通常、コンピュータ・<span - style='color:blue'>システム</span>を含む専用の<span style='color:blue'>固定設備</span>と、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>をすぐに実行できるように設定、準備されたソフトウェアを使用する。<span - style='color:blue'>バックアップ</span>からデータを<span style='color:blue'>リストア</span>する必要がある場合、即時的復旧に最長</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>24</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>時間かかる可能性がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Fault</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>誤り</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>エラー</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Fault Tolerance</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>耐障害性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>または<span style='color:blue'>構成アイテム</span>が、あるコンポーネント部分に<span - style='color:blue'>障害</span>が発生した後も適切に<span style='color:blue'>稼動</span>し続ける能力。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>対障害弾力性</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>対策</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Fault Tree Analysis (FTA)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>故障樹解析（</span><span>FTA</span><span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Continual Service Improvement)</span></b><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>問題</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の原因となる<span - style='color:blue'>イベント</span>の連鎖を判別するために使用できる技法。<span style='color:black'>故障樹解析で</span>は、ブール表記法を使用して<span - style='color:blue'>イベント</span>の連鎖を図に表す。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Financial Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>財務管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>予算業務、会計業務</span>、および<span - style='color:blue'>課金</span>に対する<span style='color:blue'>要件</span>の管理を責務とする<span - style='color:blue'>機能</span>および<span style='color:blue'>プロセス</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>First-line Support</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a>1<span style='font-family:"MS Gothic"'>次サポート</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>インシデント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の解決に関与する<span - style='color:blue'>サポート・グループ</span>階層の最初のレベル。レベルが進むごとに、より高度な専門的スキルや、より多くの時間やその他の<span - style='color:blue'>リソース</span>が費やされるようになる。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>エスカレーション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Fishbone Diagram</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>フィッシュボーン・ダイアグラム</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><a name="OLE_LINK2"><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>石川ダイアグラム</span></a><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Fit for Purpose</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>目的に適した</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>達成目標</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>または<span - style='color:blue'>サービスレベル</span>を実現することが可能な<span style='color:blue'>プロセス</span>、<span - style='color:blue'>構成アイテム</span>、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>などの説明に使用する、非公式な用語。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>目的に適しているようにするためには、適切な<span style='color:blue'>設計</span>、実装、<span - style='color:blue'>コントロール</span>、保守が必要になる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Fixed Cost</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>固定費</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の使用によって変化することがない<span - style='color:blue'>コスト</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>例えば、<span style='color:blue'>サーバ</span>・ハードウェアのコストなど。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>変動費</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Fixed Facility</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>固定設備</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性計画</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって必要とされる場合に使用可能な、常設の建物。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>復旧オプション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>移動設備</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Follow the Sun</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>フォロー・ザ・サン</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> 24</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>時間</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>365</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>日の<span style='color:blue'>サービス</span>を途切れることなく提供するために、世界中の<span - style='color:blue'>サービスデスク</span>や<span style='color:blue'>サポート・グループ</span>を活用する方法論。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>異なるタイムゾーンのグループ間で、<span - style='color:blue'>コール</span>、<span style='color:blue'>インシデント</span>、<span - style='color:blue'>問題</span>、<span style='color:blue'>サービス要求</span>の受け渡しが行われる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Fulfilment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>履行</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>ニーズや<span - style='color:blue'>要件</span>を満たすために<span style='color:blue'>活動</span>を実施すること。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例えば、新しい</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を提供することや、<span - style='color:blue'>サービス要件</span>を満たすこと。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Function</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>機能</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つまたは複数の<span - style='color:blue'>プロセス</span>や<span style='color:blue'>活動</span>を実施するために用いられる、人材で構成されるチームまたはグループ、および彼らが使用するツール。例えば、<span - style='color:blue'>サービスデスク</span>など</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>機能という用語には、ほかにも次の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>2</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つの意味もある。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-family:"MS Gothic"'>、<span style='color:blue'>人材</span>、<span - style='color:blue'>チーム</span>、<span style='color:blue'>プロセス</span>、または</span><span - lang=EN-US style='color:blue'>IT</span><span style='font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-family:"MS Gothic"'>の本来の目的。例えば、電子メール・<span - style='color:blue'>サービス</span>の機能の</span><span lang=EN-US>1</span><span - style='font-family:"MS Gothic"'>つは送信メールの保管と転送であり、<span style='color:blue'>ビジネス・プロセス</span>の機能の</span><span - lang=EN-US>1</span><span style='font-family:"MS Gothic"'>つは<span - style='color:blue'>顧客</span>への商品発送である。</span><span lang=EN-US> </span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>本来の目的を正しく実行すること。「コンピュータは機能している」</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Functional - Escalation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>機能的エスカレーション</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>エスカレーション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を支援するために、より高度な専門知識を持つ技術チームに<span - style='color:blue'>インシデント</span>、<span style='color:blue'>問題</span>、または<span - style='color:blue'>変更</span>を転送すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Gap Analysis</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ギャップ分析</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> </span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>2</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つのデータを比較し、違いを特定する<span style='color:blue'>活動</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ギャップ分析は、一連の<span - style='color:blue'>要件</span>と実際の提供物を比較するためによく使用される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ベンチマーク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Governance</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ガバナンス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>方針</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と<span - style='color:blue'>戦略</span>が実際に実施されていることと、必要な<span style='color:blue'>プロセス</span>に正しく従っていることを確実にすること。ガバナンスには、<span - style='color:blue'>役割</span>と責任の定義、測定と報告、および特定された課題を解決するための措置の実施が含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Gradual Recovery</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>段階的復旧</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>復旧オプション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。コールド・スタンバイともいう。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>72</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>時間以上かけて<span style='color:blue'>復旧</span>させる態勢が取られる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>段階的復旧では、通常、環境的なサポートやネットワーク配線は配備しているが、コンピュータ・<span - style='color:blue'>システム</span>は含まない<span style='color:blue'>移動設備</span>または<span - style='color:blue'>固定設備</span>を使用する。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>ハードウェアの設置とソフトウェアのインストールは、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性計画</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の一部として行われる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Guideline</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>指針</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>実行するべきことを推奨する、<span - style='color:blue'>ベストプラクティス</span>を記述した<span style='color:blue'>文書</span>。指針の<span - style='color:blue'>遵守</span>は、通常、強制的なものではない。</span><span style='font-size: - 10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Help Desk</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ヘルプデスク</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ユーザ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が<span - style='color:blue'>インシデント</span>を記録するための窓口。ヘルプデスクは、通常、<span style='color: - blue'>サービスデスク</span>より技術に焦点を合わせている。すべてのやりとりに対する<span style='color:blue'>単一窓口</span>ではない。ヘルプデスクという用語は、<span - style='color:blue'>サービスデスク</span>の同義語として使用されることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Hierarchic - Escalation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>階層的エスカレーション</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>エスカレーション</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を支援するために、より上級レベルのマネジメントに情報を提供したり、彼らを関与させたりすること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>High Availability</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>高可用性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の<span style='color:blue'>ユーザ</span>に対する<span - style='color:blue'>構成アイテム</span>の<span style='color:blue'>障害</span>の影響を、最小化するか見えないようにするアプローチまたは<span - style='color:blue'>設計</span>。</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>高可用性ソリューションは、合意されたレベルの<span style='color:blue'>可用性</span>を達成するために<span - style='color:blue'>設計</span>される。このソリューションは、<span style='color:blue'>耐障害性</span>、<span - style='color:blue'>対障害弾力性</span>、および高速復旧などの技法を利用して、<span style='color:blue'>インシデント</span>数および<span - style='color:blue'>インシデント</span>の<span style='color:blue'>インパクト</span>を低減する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Hot Standby</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ホット・スタンバイ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>高速復旧</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>または<span - style='color:blue'>即時的復旧</span>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Identity</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span>ID</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ユーザ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、人、または<span - style='color:blue'>役割</span>を識別するために使用される一意の名前。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>ID</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>ユーザ</span>、人、または<span - style='color:blue'>役割</span>に<span style='color:blue'>権限</span>を与えるために使用される。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例として、「</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>SmithJ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>」というユーザ名、「<span - style='color:blue'>変更</span>マネージャ」という<span style='color:blue'>役割</span>などがある</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Immediate Recovery</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>即時的復旧</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>復旧オプション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。ホット・スタンバイともいう。<span - style='color:blue'>サービス</span>を止めることなく</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を<span style='color:blue'>復旧</span>させる態勢が取られる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>即時的復旧では、通常、ミラー化、<span - style='color:blue'>ロード・バランシング</span>、およびサイト分割技術が使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Impact</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>インパクト</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) (Service Transition) </span></b><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インシデント</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>問題</span>、または<span - style='color:blue'>変更</span>による、<span style='color:blue'>ビジネス・プロセス</span>に対する影響の指標。インパクトは、<span - style='color:blue'>サービスレベル</span>が受ける影響の程度に基づくことが多い。インパクトと<span - style='color:blue'>緊急度</span>は、<span style='color:blue'>優先度</span>を割り当てるために使用する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Incident</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>インシデント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に対する計画外の中断、または、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>品質</span>の低下。<span - style='color:blue'>サービス</span>にまだ影響していない<span style='color:blue'>構成アイテム</span>の<span - style='color:blue'>障害</span>もインシデントである。例えば、ミラー化されたディスクの</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つに起きた<span style='color: - blue'>障害</span>など。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Incident - Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>インシデント管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>すべての<span style='color:blue'>インシデント</span>の<span - style='color:blue'>ライフサイクル</span>を管理するために使用される<span style='color:blue'>プロセス</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>インシデント管理の主要な<span - style='color:blue'>達成目標</span>は、可能なかぎり迅速に、<span style='color:blue'>ユーザ</span>に対する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を復帰させることである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Incident Record</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>インシデント・レコード</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Operation)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インシデント</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の詳細を含む<span - style='color:blue'>レコード</span>。各<span style='color:blue'>インシデント</span>・レコードには、単一の<span - style='color:blue'>インシデント</span>の<span style='color:blue'>ライフサイクル</span>が記録される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Indirect Cost</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>間接費</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を提供するための<span style='color:blue'>コスト</span>のうち、特定の<span - style='color:blue'>顧客</span>に全額を割り当てることができないもの。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>例えば、共有<span style='color:blue'>サーバ</span>またはソフトウェア・ライセンスの提供にかかる<span - style='color:blue'>コスト</span>など。<span style='color:blue'>オーバヘッド</span>ともいう。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>直接費</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Information - Security Management (ISM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>情報セキュリティ管理（</span><span - style='color:black'>ISM</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>組織</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>資産</span>、情報、データ、および</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>機密性</span>、<span - style='color:blue'>完全性</span>、および<span style='color:blue'>可用性</span>を確実なものにする<span - style='color:blue'>プロセス</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>情報セキュリティ管理は、通常、セキュリティ管理対する<span style='color:blue'>組織</span>的なアプローチ（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>よりも適用範囲が広い）に含まれ、<span - style='color:blue'>組織</span>全体にわたる書類の取り扱い、建物へのアクセス、通話などが含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Information - Security Management System (ISMS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>情報セキュリティ管理システム（</span><span - style='color:black'>ISMS</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>組織</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>が<span style='color:blue'>情報セキュリティ管理</span>の<span - style='color:blue'>達成目標</span>を確実に実現できるようにするための<span style='color:blue'>方針</span>、<span - style='color:blue'>プロセス</span>、<span style='color:blue'>標準</span>、<span - style='color:blue'>指針</span>、ツールの枠組み。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Information Security Policy</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>情報セキュリティ方針</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>情報セキュリティ管理</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に対する<span style='color:blue'>組織</span>のアプローチを統制する<span - style='color:blue'>方針</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Information - Technology (IT)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>情報技術（</span><span - style='color:black'>IT</span><span style='font-family:"MS Gothic";color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>情報の保存、通信、または処理のために使用する技術。この技術には、通常、コンピュータ、電気通信、<span - style='color:blue'>アプリケーション</span>、およびその他のソフトウェアが含まれる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>情報には、<span style='color: - blue'>事業</span>データ、音声、画像、動画などが含まれる場合がある。情報技術は、</span><span style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を介して<span style='color:blue'>ビジネス・プロセス</span>を支援するために使用されることが多い。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Infrastructure - Service</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>インフラストラクチャ・サービス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業体</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>が直接使用するのではなく、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が他の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を提供にするために必要とする</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例えば、<span style='color:blue'>ディレクトリ・サービス</span>、ネーミング・サービス、通信サービスなど。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Insourcing</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>インソーシング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>内部ソーシング</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Integrity</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>完全性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>セキュリティ原則</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。データや<span - style='color:blue'>構成アイテム</span>が、許可された要員および<span style='color:blue'>活動</span>のみによって修正されるようにする。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>完全性には、ソフトウェアやハードウェアの<span - style='color:blue'>障害</span>、環境面における<span style='color:blue'>イベント</span>、人による介入を含む、修正の原因になりうるすべての事柄を考慮する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Interactive Voice - Response (IVR)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>音声自動応答（</span><span - style='color:black'>IVR</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>自動着信呼分配</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の形式の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。キー入力や発話による指示などの<span - style='color:blue'>ユーザ</span>入力を受信し、着信<span style='color:blue'>コール</span>の正しい宛先を識別する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Intermediate - Recovery</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>中間的復旧</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>復旧オプション</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。ウォーム・スタンバイともいう。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>24</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>～</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>72</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>時間で<span style='color:blue'>復旧</span>させる態勢が取られる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>中間的復旧では、通常、コンピュータ・<span - style='color:blue'>システム</span>とネットワーク・<span style='color:blue'>コンポーネント</span>を含む、共有の<span - style='color:blue'>移動設備</span>または<span style='color:blue'>固定設備</span>を使用する。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ハードウェアとソフトウェアの設定、およびデータの回復は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性計画</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の一部として行う必要がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Internal Customer</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>内部顧客</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と同じ<span - style='color:blue'>事業体</span>に属する<span style='color:blue'>顧客</span>。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>内部サービス・プロバイダ</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>、<span style='color:blue'>外部顧客</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Internal Metric</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>内部測定基準</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の内部<span - style='color:blue'>プロセス</span>の<span style='color:blue'>効率性</span>、<span - style='color:blue'>有効性</span>、または<span style='color:blue'>費用対効果</span>を<span - style='color:blue'>モニタ</span>するために、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>内で使用される<span style='color:blue'>測定基準</span>。<span - style='color:blue'>内部測定基準</span>は、通常、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>顧客</span><span - style='color:black'>へは報告されない。</span></span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>外部測定基準</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Internal Rate of Return (IRR)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>内部収益率（</span><span>IRR</span><span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>資本的支出</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に関する意思決定を支援するために使用する技法。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>IRR</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>では、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>2</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つ以上の投資案を比較できるように数値を計算する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>IRR</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が大きいほうが、投資が有利であることを示す。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>正味現在価値</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>投資収益率</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Internal Service - Provider</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>内部サービス・プロバイダ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>と同じ<span style='color:blue'>組織</span>に属する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>内部顧客</span>と<span - style='color:blue'>外部顧客</span>の両方を持つ場合がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>タイプ</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:blue'>I</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>タイプ</span></span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>II</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>インソース</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Internal Sourcing</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>内部ソーシング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>内部</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を利用して</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を管理すること。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・ソーシング</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>タイプ</span></span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>I</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>タイプ</span></span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>II</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>International - Organization for Standardization (ISO)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>国際標準化機構（</span><span - style='color:black'>ISO</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>国際標準化機構（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>ISO</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>）は、世界最大の<span - style='color:blue'>標準</span>策定機関である。</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>ISO</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>は非政府組織であり、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>156</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>か国の国内標準化機関から成るネットワークである。</span></p> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial'>ISO</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.iso.org/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>International Standards - Organisation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span lang=EN-US style='color:black'>International Standards - Organisation</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>国際標準化機構（</span><span style='font-size:10.0pt;font-family:Arial; - color:blue'>ISO</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>）</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Internet Service - Provider (ISP)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>インターネット・サービス・プロバイダ（</span><span - style='color:black'>ISP</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>インターネットへのアクセスを提供する<span - style='color:blue'>外部サービス・プロバイダ</span>。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>ISP</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>のほとんどは、ウェブ・ホスティングなどの他の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>も提供する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Invocation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>発動</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Design)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>計画で定義されたステップを開始すること。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例えば、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>1</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つまたは複数の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を対象とした</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス継続性計画</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を開始するなど。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Ishikawa Diagram</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>石川ダイアグラム</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) (Continual Service Improvement)</span></b><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>問題</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の原因となりうるすべてのものをチームが識別するのを支援する技法。石川馨氏によって考案されたもので、この技法のアウトプットは、魚の骨のように見える図になる。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>ISO 9000</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>ISO 9000</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>品質管理システム</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に対する数多くの国際的な<span - style='color:blue'>標準</span>や<span style='color:blue'>指針</span>を指す総称。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.iso.org/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>ISO</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>ISO 9001</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span>ISO 9001</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>品質管理システム</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の国際<span - style='color:blue'>標準</span>。</span></p> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>ISO 9000</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>標準</span></span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>ISO/IEC 17799</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>ISO/IEC 17799</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'> <span style='color:blue'>ISO</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>による</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>情報セキュリティ管理</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>実践のための規範</span>。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>ISO/IEC 20000</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>ISO/IEC 20000</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>ISO</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>による</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>仕様</span>と<span - style='color:blue'>実践のための規範</span>。</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>ISO/IEC 20000</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>は</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>ITIL</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の<span style='color:blue'>ベストプラクティス</span>と整合性を取っている。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>ISO/IEC 27001</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>ISO/IEC 27001</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Continual Service Improvement)</span></b><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'> <span - style='color:blue'>ISO</span></span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>による<span style='color:blue'>情報セキュリティ管理</span>の<span - style='color:blue'>仕様</span>。対応する<span style='color:blue'>実践のための規範</span>は</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>ISO/IEC - 17799</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>である。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>標準</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>IT Directorate</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a>IT<span style='font-family:"MS Gothic"'>担当役員</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の開発と提供の責任者となる、<span - style='color:blue'>サービス・プロバイダ</span>の上級マネジメント。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>この役割は、英国政府機関で最もよく用いられる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Infrastructure</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>インフラストラクチャ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>開発</span>、<span style='color:blue'>テスト</span>、提供、<span - style='color:blue'>モニタリング</span>、<span style='color:blue'>コントロール</span>、サポートに必要とされるすべてのハードウェア、ソフトウェア、ネットワーク、設備など。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>という用語には、<span - style='color:blue'>情報技術</span>のすべてが含まれるが、関連する人々、<span style='color:blue'>プロセス</span>、および文書は含まない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Operations</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>運用</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>運用コントロール</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>によって実施される<span style='color:blue'>活動</span>。コンソール管理、<span - style='color:blue'>ジョブ・スケジューリング</span>、<span style='color:blue'>バックアップ</span>、回復、印刷と出力の管理を含む。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>運用は、<span style='color:blue'>サービスオペレーション</span>の同義語としても使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Operations - Control</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>運用コントロール</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>と</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>モニタリング</span>と<span - style='color:blue'>コントロール</span>を責務とする<span style='color:blue'>機能</span>。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>運用統制室</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Operations - Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>運用管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>および補助的</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>の管理に必要な日々の<span style='color:blue'>活動</span>を実施する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>内の<span style='color:blue'>機能</span>。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>運用管理には、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>運用コントロール</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>と<span style='color:blue'>施設管理</span>が含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Service</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>サービス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>により<span - style='color:blue'>顧客</span>に提供される<span style='color:blue'>サービス</span>。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は<span style='color:blue'>情報技術</span>の使用を前提として、<span - style='color:blue'>顧客</span>の<span style='color:blue'>ビジネス・プロセス</span>を支援する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、人材、<span style='color: - blue'>プロセス</span>、技術の組み合わせから成る。</span><span style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>は、<span style='color:blue'>サービスレベル・アグリーメント</span>で定義する必要がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Service - Continuity Management (ITSCM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>サービス継続性管理（</span><span style='color:black'>ITSCM</span><span - style='font-family:"MS Gothic";color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に深刻なインパクトを与える<span - style='color:blue'>リスク</span>の管理を責務とする<span style='color:blue'>プロセス</span>。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>ITSCM</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>リスク</span>を許容可能なレベルにまで低減し、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>復旧</span>に対する<span - style='color:blue'>計画立案</span>を行うことによって、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が最低限の合意済み<span - style='color:blue'>サービスレベル</span>を常に、確実に提供できるようにする。</span><span - style='font-size:10.0pt;font-family:Arial'>ITSCM</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>事業継続性管理</span>を支援するように設計されるべきである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Service - Continuity Plan</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>サービス継続性計画</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> 1</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>つまたは複数の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>復旧</span>に必要なステップを定義する<span - style='color:blue'>計画</span>。</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>この<span style='color:blue'>計画</span>では、<span style='color:blue'>発動</span>の契機、関与する人、コミュニケーションなども特定する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>サービス継続性計画は、<span - style='color:blue'>事業継続性計画</span>の一部となるべきである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Service - Management (ITSM)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>サービスマネジメント（</span><span style='color:black'>ITSM</span><span - style='font-family:"MS Gothic";color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業体</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>のニーズを満たす<span - style='color:blue'>良質の</span></span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を実施および管理すること。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>IT</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>サービスマネジメントは、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって、人材、<span - style='color:blue'>プロセス</span>、<span style='color:blue'>情報技術</span>の適切な組み合わせを用いて実行される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスマネジメント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>IT Service - Management Forum (itSMF)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='color:black'>IT</span><span style='font-family:"MS Gothic"; - color:black'>サービスマネジメントフォーラム（</span><span style='color:black'>itSMF</span><span - style='font-family:"MS Gothic";color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:black'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>サービスマネジメントフォーラム</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>は、</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスマネジメント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に対する専門的なアプローチの推進に専念している独立<span - style='color:blue'>組織</span>である。</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial'>tSMF</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>は、会員による非営利の<span style='color:blue'>組織</span>であり、世界中の多くの国に代表組織（</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>itSMF</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>支部）がある。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>itSMF</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>とその会員は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>ITIL</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>および関連する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント標準</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の発展に貢献している。詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.itsmf.com/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>IT Service Provider</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a>IT<span style='font-family:"MS Gothic"'>サービス・プロバイダ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>内部顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>または<span style='color:blue'>外部顧客</span>に</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を提供する<span style='color: - blue'>サービス・プロバイダ</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>IT Steering Group (ISG)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a>IT<span style='font-family:"MS Gothic"'>運営グループ（</span>ISG<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>事業体</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>戦略</span>と<span - style='color:blue'>計画</span>を緊密に連携させることを責務とする正式なグループ。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>IT</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>運営グループには、<span style='color:blue'>事業体</span>と</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の上級レベルの代表が含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>ITIL</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span>ITIL</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスマネジメント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に関する一連の<span - style='color:blue'>ベストプラクティス</span>の手引き。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>ITIL</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>OGC</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に所有されており、<span style='color:blue'>良質な</span></span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の供給に関する手引きを記載した出版物と、それらをサポートするために必要な<span - style='color:blue'>プロセス</span>および設備に関する手引きを記載した出版物のセットで構成されている。詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.itil.co.uk/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Job Description</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>職務記述書</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>特定の個人に要求される<span - style='color:blue'>役割</span>、責任、スキル、知識を定義する<span style='color:blue'>文書</span>。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つの職務記述書には、複数の<span - style='color:blue'>役割</span>を含めることができる。例えば、<span style='color:blue'>構成マネージャ</span>と<span - style='color:blue'>変更マネージャ</span>の<span style='color:blue'>役割</span>は、</span><span - style='font-size:10.0pt;font-family:Arial'>1</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>人の要員によって実行される場合がある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Job Scheduling</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ジョブ・スケジューリング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の一部として必要とされるソフトウェア・タスクの実行の<span style='color:blue'>計画立案</span>と管理。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ジョブ・スケジューリングは</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>運用管理</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって実施され、多くの場合、日、週、月、または年の特定の時間にバッチまたはオンラインで実行されるソフトウェア・ツールを使用して自動化される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Kano Model</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>狩野モデル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>狩野紀昭氏によって考案された、</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:black'>の好みを理解するために使用する</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>モデル</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:black'>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>狩野モデルでは、基本要因、興奮要因、性能要因といった領域にグループ化された</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の<span style='color:blue'>属性</span>を検討する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Kepner & - Tregoe Analysis</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ケプナー・トリゴー分析</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) (Continual Service Improvement)</span></b><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>問題</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>解決に対する体系的なアプローチの</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>何が、どこで、いつ、どの程度という点から<span - style='color:blue'>問題</span>が分析される。考えられる原因が識別され、最も可能性の高い原因がテストされ、真の原因が検証される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Key Performance - Indicator (KPI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>重要業績評価指標（</span><span - style='color:black'>KPI</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>プロセス</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、または<span style='color:blue'>活動</span>の管理を支援するために使用される<span - style='color:blue'>測定基準</span>。さまざまな<span style='color:blue'>測定基準</span>を使用できるが、最も重要なものだけが</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>として定義され、<span - style='color:blue'>プロセス</span>、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、または<span style='color:blue'>活動</span>を積極的に管理および報告するために使用される。<span - style='color:blue'>効率性</span>、<span style='color:blue'>有効性</span>、<span - style='color:blue'>費用対効果</span>のすべてを確実に管理するためには、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>KPI</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を選択するべきである。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>重要成功要因</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Knowledge Base </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>知識ベース</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス知識管理システム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>で使用されるデータを含む、論理データベース。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Knowledge Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>知識管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>組織</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>内における、知識情報の収集、分析、格納、および共有を責務とする<span - style='color:blue'>プロセス</span>。知識管理の主要な目的は、知識を再発見する必要性を低くすることにより、<span - style='color:blue'>効率性</span>を改善することである。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>データ・情報・知識・知恵</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>、<span style='color:blue'>サービス知識管理システム</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Known Error</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>既知のエラー</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>文書化された<span style='color:blue'>根本原因</span>と<span - style='color:blue'>ワークアラウンド</span>がある<span style='color:blue'>問題</span>。既知のエラーは、<span - style='color:blue'>問題管理</span>によって作成され、<span style='color:blue'>ライフサイクル</span>を通じて管理される。既知のエラーは、<span - style='color:blue'>開発者</span>または<span style='color:blue'>サプライヤ</span>によって特定される場合もある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Known Error - Database (KEDB)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>既知のエラー・データベース（</span><span - style='color:black'>KEDB</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>すべての<span style='color:blue'>既知のエラー・レコード</span>が含まれるデータベース。このデータベースは、<span - style='color:blue'>問題管理</span>によって作成され、<span style='color:blue'>インシデント管理</span>と<span - style='color:blue'>問題管理</span>に使用される。既知のエラー・データベースは、<span style='color:blue'>サービス知識管理システム</span>に含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Known Error Record</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>既知のエラー・レコード</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:black'>(Service Operation)</span></b><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:black'> </span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>既知のエラー</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の詳細を含む<span - style='color:blue'>レコード</span>。既知のエラー・レコードそれぞれには、<span style='color:blue'>ステータス</span>、<span - style='color:blue'>根本原因</span>、<span style='color:blue'>ワークアラウンド</span>を含む、<span - style='color:blue'>既知のエラー</span>の<span style='color:blue'>ライフサイクル</span>を記述する。実施方法によっては、<span - style='color:blue'>問題レコード</span>内の補足的なフィールドを使用して<span style='color:blue'>既知のエラー</span>を文書化する場合もある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Lifecycle</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ライフサイクル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>構成アイテム</span>、<span style='color:blue'>インシデント</span>、<span - style='color:blue'>問題</span>、<span style='color:blue'>変更</span>などの存続期間におけるさまざまな段階。ライフサイクルでは、<span - style='color:blue'>ステータス</span>の<span style='color:blue'>カテゴリ</span>と、許可される<span - style='color:blue'>ステータス</span>遷移が定義される。例として、次のようなものがある。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic";color:blue'>アプリケーション</span><span - style='font-family:"MS Gothic"'>のライフサイクルには、<span style='color:blue'>要件</span>、<span - style='color:blue'>設計</span>、<span style='color:blue'>構築</span>、<span - style='color:blue'>展開</span>、<span style='color:blue'>運用</span>、<span - style='color:blue'>最適化</span>が含まれる。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>拡張版インシデント・ライフサイクルには、検出、応答、診断、修理、復旧、回復が含まれる。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>サーバのライフサイクルには、注文済み、受領済み、<span - style='color:blue'>テスト</span>中、<span style='color:blue'>稼働</span>中、廃棄などが含まれる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Line of Service - (LOS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>サービス・ライン（</span><span - style='color:black'>LOS</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Strategy) </span></b><span style='font-size:10.0pt;font-family: - "MS Gothic"'>複数の<span style='color:blue'>サービスレベル・パッケージ</span>を持つ<span - style='color:blue'>コアサービス</span>または<span style='color:blue'>補助サービス</span>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>サービス・ラインは製品マネージャによって管理され、各<span - style='color:blue'>サービスレベル・パッケージ</span>は、特定の市場区分を支援するために設計される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Live</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>稼動中</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を<span style='color:blue'>顧客</span>に提供するために使用されている</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>または<span style='color:blue'>構成アイテム</span>を指す。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Live Environment</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>稼働環境</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Transition) </span></b><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を<span style='color:blue'>顧客</span>に提供するために使用される、<span - style='color:blue'>稼動中</span>の<span style='color:blue'>構成アイテム</span>を含むコントロールされた<span - style='color:blue'>環境</span>。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Maintainability</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>保守性</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>障害</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の後、<span - style='color:blue'>構成アイテム</span>または</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>をどの程度迅速かつ<span style='color:blue'>効果的</span>に通常の稼働状態に戻せるかを表す指標。保守性は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>MTRS</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>として測定、報告されることが多い。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>保守性は、</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>ソフトウェア</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>または</span><span lang=EN-US style='font-size:10.0pt;font-family: - Arial;color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>の開発の文脈で、容易に</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>変更</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:black'>や</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:blue'>修理</span><span style='font-size:10.0pt;font-family: - "MS Gothic";color:black'>を行える能力を意味することもある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Major Incident</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>重大なインシデント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>インシデント</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の<span - style='color:blue'>インパクト</span>のうち、最上位の<span style='color:blue'>カテゴリ</span>。重大なインシデントは、<span - style='color:blue'>事業体</span>にとって深刻な中断の原因になる。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Managed Services</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>マネージド・サービス</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>が管理されているということを強調した、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>IT</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>サービスに対する観点の</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>1</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>つ。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>マネージド・サービスという用語は、<span style='color:blue'>アウトソース</span></span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語としても使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Management - Information</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>管理情報</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>マネージャによる意思決定を支援するために使用される情報。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>管理情報は、さまざまな</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント・プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を支援するツールにより、自動的に生成されることが多い。管理情報には、「<span - style='color:blue'>インシデント</span>の原因になる<span style='color:blue'>変更</span>の割合」や「初回解決率」などの</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>KPI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の値が含まれることが多い。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Management of Risk - (MoR)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>リスクの管理（</span><span - style='color:black'>MoR</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>リスク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の管理に対する</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>OGC</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の方法論。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>MoR</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>には、<span style='color:blue'>組織</span>の<span - style='color:blue'>事業達成目標</span>の実現にインパクトを与える可能性のある<span style='color:blue'>リスク</span>の危険性の識別と<span - style='color:blue'>コントロール</span>に必要なすべての<span style='color:blue'>活動</span>が含まれる。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>詳細は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>http://www.m-o-r.org/</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Management System </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>管理の仕組み</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>組織</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>がその<span - style='color:blue'>達成目標</span>を確実に実現できるようにする<span style='color:blue'>方針</span>、<span - style='color:blue'>プロセス</span>、および<span style='color:blue'>機能</span>の枠組み。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Manual Workaround</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>手作業のワークアラウンド</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>手作業による介入を必要とする<span - style='color:blue'>ワークアラウンド</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>手作業のワークアラウンドは、<span style='color:blue'>ビジネス・プロセス</span>が</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を使用しないで<span - style='color:blue'>運用</span>される<span style='color:blue'>復旧オプション</span>の名前としても使用される。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>これは一時的な対策であり、通常、他の<span - style='color:blue'>復旧オプション</span>と併用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Marginal Cost</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>限界費用</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> <span style='color:blue'>IT</span></span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の提供を継続するための<span - style='color:blue'>コスト</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>限界費用には、新しいソフトウェアの開発やトレーニングの提供にかかるコストなど、すでに行われた投資は含まれない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Market Space</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>市場空間</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>のビジネス・ニーズを満たすために</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が活用できるすべての機会。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>市場空間は、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が提供を検討したほうがよい可能性がある</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を特定する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Maturity</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>成熟度</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>プロセス</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>機能</span>、<span - style='color:blue'>組織</span>などの<span style='color:blue'>信頼性</span>、<span - style='color:blue'>効率性</span>、<span style='color:blue'>有効性</span>の指標。最も成熟した<span - style='color:blue'>プロセス</span>および<span style='color:blue'>機能</span>は、<span - style='color:blue'>事業達成目標</span>および事業<span style='color:blue'>戦略</span>と正式に整合されており、継続的改善の枠組みによってサポートされている。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Maturity Level</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>成熟度レベル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>カーネギーメロン大学の<span - style='color:blue'>能力成熟度モデル統合版</span>などの<span style='color:blue'>成熟度</span>モデルにおいて指定されているレベル。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Mean Time Between - Failures (MTBF)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>平均故障間隔（</span><span - style='color:black'>MTBF</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>信頼性</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を測定、報告するための<span - style='color:blue'>測定基準</span>。</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>MTBF</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>は、<span style='color:blue'>構成アイテム</span>または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が、合意済みの<span - style='color:blue'>機能</span>を中断なく実行できる時間の平均値である。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>CI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>または</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>が稼動を開始した時点から、次に障害が発生した時点までを測定する。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Mean Time Between - Service Incidents (MTBSI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>平均サービス・インシデント間隔（</span><span - style='color:black'>MTBSI</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>信頼性</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を測定、報告するために使用される<span - style='color:blue'>測定基準</span>。</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>MTBSI</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>は、<span style='color:blue'>システム</span>または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に障害が発生した時点から、次に障害が発生した時点までの平均時間である。</span><span - style='font-size:10.0pt;font-family:Arial'>MTBSI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>MTBF</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>と</span><span - style='font-size:10.0pt;font-family:Arial;color:blue'>MTRS</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を足したものに等しい。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Mean Time To - Repair (MTTR)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>平均修理時間（</span><span - style='color:black'>MTTR</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>障害</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の後、<span - style='color:blue'>構成アイテム</span>または</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を修理するためにかかる時間の平均値。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>MTTR</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>CI</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>または</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に障害が発生した時点から、修理された時点までを測定する。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>MTTR</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>には、<span style='color:blue'>復旧</span>または<span - style='color:blue'>回復</span>に必要な時間は含まれない。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>MTTR</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>MTRS</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>と混同されることがある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Mean Time to Restore Service (MTRS)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>平均サービス回復時間（</span>MTRS<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>障害</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の後、<span - style='color:blue'>構成アイテム</span>または</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を回復させるためにかかる時間の平均値。</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial'>MTRS</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>は、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>CI</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>または</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に障害が発生した時点から、それらが完全に<span style='color:blue'>回復</span>して通常の機能を提供できるようになった時点までを測定する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>保守性、平均修理時間</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Metric </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>測定基準</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Continual Service Improvement) </span></b><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>プロセス、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、または<span style='color:blue'>活動</span>の管理を支援するために測定、報告されるもの。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>KPI</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:black'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Middleware </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ミドルウェア</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>2</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>つ以上のソフトウェア・<span - style='color:blue'>コンポーネント</span>や<span style='color:blue'>アプリケーション</span>を連結するソフトウェア</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ミドルウェアは通常、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>で開発するより、<span - style='color:blue'>サプライヤ</span>から購入する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>既製</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Mission Statement</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>ミッション・ステートメント</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>組織</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>のミッション・ステートメントとは、簡潔ではあるが、完全に<span - style='color:blue'>組織</span>の目的と意図を記述している説明である。達成するべきことは記述されているが、取るべき方法は記述されていない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Model</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>モデル</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>将来の働きを把握または予測するために使用される、<span - style='color:blue'>システム</span>、<span style='color:blue'>プロセス</span>、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>構成アイテム</span>などを表したもの。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Modelling</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>モデル化</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>システム</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>プロセス</span>、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、<span style='color:blue'>構成アイテム</span>などの将来の働きを予測するために使用される技法。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>モデル化は、<span - style='color:blue'>財務管理</span>、<span style='color:blue'>キャパシティ管理</span>、および<span - style='color:blue'>可用性管理</span>でよく使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Monitor Control - Loop</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>モニタ・コントロール・ループ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>タスク</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、<span style='color:blue'>プロセス</span>、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、または<span style='color:blue'>構成アイテム</span>のアウトプットを<span - style='color:blue'>モニタリング</span>し、そのアウトプットを事前定義された規範と比較し、その比較に基づいて適切な措置をとること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Monitoring</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>モニタリング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>イベント</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>を検出し、現状を確実に把握するために、<span style='color:blue'>構成アイテム</span>、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、または<span style='color:blue'>プロセス</span>を繰り返し観察すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Near-Shore</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>ニアショア</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>が存在する国に近い国から<span style='color:blue'>サービス</span>を供給すること。これには、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の供給や、または<span - style='color:blue'>サービスデスク</span>などの支援的<span style='color:blue'>機能</span>の供給がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>オンショア</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>オフショア</span>を参照</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Net Present Value (NPV)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>正味現在価値（</span>NPV<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>資本的支出</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>に関する意思決定を支援するために使用する技法。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>NPV</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>では、資金収入と資金支出を比較する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>NPV</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>がプラスであれば、投資に価値がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>内部収益率</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>投資収益率</span>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Notional Charging</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>概念上の課金</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に対する<span style='color:blue'>課金</span>のアプローチの</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つ。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>顧客</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>への<span style='color:blue'>料金</span>が計算され、<span - style='color:blue'>顧客</span>にその料金が通知されるが、実際の金銭の振込みは行われない。概念上の課金は、かかった<span - style='color:blue'>コスト</span>を<span style='color:blue'>顧客</span>に認識させるため、または実際の<span - style='color:blue'>課金</span>を導入するまでの段階として導入されることがある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Objective</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>達成目標</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>プロセス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>活動</span>、または<span style='color:blue'>組織</span>全体において定義された目的や狙い。達成目的は、通常、測定可能な目標値で表わされる。達成目標という用語は、非公式には<span - style='color:blue'>要件</span>の意味でも使用される。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>成果</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Off the Shelf</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>既製</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>既製品</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Office of - Government Commerce (OGC)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span lang=EN-US style='color:black'>Office of Government Commerce - (OGC)</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial'>OGC</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>ITIL</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>ブランド（著作権と商標）を所有している。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:black'>OGC</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>は英国の政府機関であり、他の機関とともに、共同調達や、調達のスキルや能力のレベル向上を図る業務を通して、政府の調達案件の実現を支援している。複雑な公的部門プロジェクトの支援も行っている。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Office of Public Sector Information - (OPSI)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span lang=EN-US>Office of Public Sector Information</span><span - style='font-family:"MS Gothic"'>（</span><span lang=EN-US>OPSI</span><span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial'>OPSI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>ITIL</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>出版物に使用されている、英国の国家著作権を有する資料の使用を許諾する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>OPSI</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は英国の政府機関であり、英国の法令に対するオンライン・アクセスの提供、英国の国家著作権の再利用許諾、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>Information Fair Trader - Scheme</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>（英国の公正な情報取扱に関する体制）の管理、英国政府の情報資産台帳の維持、公式な出版と国家著作権に関する助言と手引きの提供を行っている。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Off-shore</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>オフショア</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>が存在する国の外、多くの場合別の大陸から<span style='color:blue'>サービス</span>を供給すること。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>これには、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の供給や、または<span - style='color:blue'>サービスデスク</span>などの支援的<span style='color:blue'>機能</span>の供給がある。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>オンショア</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>ニアショア</span>を参照</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>On-shore</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>オンショア</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>顧客</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>が存在する国の中から<span style='color:blue'>サービス</span>を供給すること。</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>オフショア</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、<span style='color:blue'>ニアショア</span>を参照</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Operate</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>運用する</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>期待どおりに機能させること。プロセスまたは<span - style='color:blue'>構成アイテム</span>が<span style='color:blue'>必要</span>なアウトプットを提供している場合は、「稼働している」といわれる。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>1</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つまたは複数の<span - style='color:blue'>作業</span>を実行することを指して「運用／運営する」ともいう。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>例えば、コンピュータを運用することは、コンピュータが期待どおりに機能するために必要な、日々の<span - style='color:blue'>作業</span>を行うことである。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Operation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>運用</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、<span style='color:blue'>システム</span>、またはその他の</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の日々の管理。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>運用は、事前定義された<span - style='color:blue'>活動</span>または<span style='color:blue'>トランザクション</span>も意味する。例えば、磁気テープの装填、販売時点での金銭の受領、ディスク・ドライブのデータの読み取りなど。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Operational</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>運用上</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>計画立案</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>と提供における</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>3</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つのレベル（<span - style='color:blue'>戦略的</span>、<span style='color:blue'>戦術的</span>、運用上）のうち、最下位のレベル。運用上の<span - style='color:blue'>活動</span>には、<span style='color:blue'>ビジネス・プロセス</span>または</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービスマネジメント・プロセス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>に関する日々または短期間の<span - style='color:blue'>計画立案</span>や提供が含まれる。</span><span style='font-size:10.0pt; - font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>運用上</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>という用語は、<span - style='color:blue'>稼動中</span>の同義語でもある。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Operational Cost</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>運用コスト</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>実行の結果として生じる<span - style='color:blue'>コスト</span>。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>多くの場合は繰り返し支払われる。例えば、人件費、ハードウェアの保守費用、電気代など（「経常支出」または「収益支出」ともいう）。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>資本的支出</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Operational Expenditure (OPEX)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>運用支出（</span>OPEX<span - style='font-family:"MS Gothic"'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>運用コスト</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Operational Level - Agreement (OLA)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>オペレーショナルレベル・アグリーメント（</span><span - style='color:black'>OLA</span><span style='font-family:"MS Gothic"; - color:black'>）</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Design) (Continual Service Improvement) </span></b><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>と、同じ<span style='color:blue'>組織</span>内の別の部署との間で交わされる<span - style='color:blue'>合意</span>。</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:black'>OLA</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:black'>は、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>による</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>顧客</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>への</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>提供を支援する。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:black'>OLA</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:black'>は、提供される商品または</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、および両者の責任を定義する<span - style='color:black'>。</span>例えば、次のような</span><span style='font-size:10.0pt; - font-family:Arial'>OLA</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>がある。</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>合意されたタイミングでハードウェアを入手するための、</span><span - lang=EN-US style='color:blue'>IT</span><span style='font-family:"MS Gothic"; - color:blue'>サービス・プロバイダ</span><span style='font-family:"MS Gothic"'>と調達部門との</span><span - lang=EN-US>OLA</span></p> - <p class=GlossaryBullet><span lang=EN-US style='font-family:Symbol'>·<span - style='font:7.0pt "Times New Roman"'> </span></span><span - style='font-family:"MS Gothic"'>合意されたタイミングで<span style='color:blue'>インシデント</span>を解決するための、<span - style='color:blue'>サービスデスク</span>と<span style='color:blue'>サポート・グループ</span>との</span><span - lang=EN-US>OLA</span><span style='font-family:"MS Gothic"'>。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービスレベル・アグリーメント</span><span style='font-size:10.0pt;font-family: - "MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Operations Bridge </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>運用統制室</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>と</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>インフラストラクチャ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>がモニタおよび管理される物理的な場所。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Operations Control</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>運用コントロール</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>運用コントロール</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Operations Management</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>運用管理</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:Arial; - color:blue'>IT</span><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>運用管理</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Opportunity Cost </span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>機会費用</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span style='font-size:10.0pt;font-family:"MS Gothic"'>投資対象を決定する際に使用される<span - style='color:blue'>コスト</span>。機会費用は、<span style='color:blue'>リソース</span>を別の方法で使用した場合に発生していたであろう収益を表す。例えば新<span - style='color:blue'>サーバ</span>購入の機会費用には、その資金が充てられていたであろう<span - style='color:blue'>サービス改善</span>活動を行わないことが含まれるだろう。機会費用分析は意思決定プロセスの一部として利用されるが、財務諸表で実際の<span - style='color:blue'>コスト</span>として扱われることはない。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Optimise</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>最適化</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>プロセス</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>構成アイテム</span>、<span style='color:blue'>アプリケーション</span>などから最大限の<span - style='color:blue'>効率性</span>と<span style='color:blue'>有効性</span>を得るために、<span - style='color:blue'>レビュー</span>と<span style='color:blue'>計画</span>を行い、<span - style='color:blue'>変更</span>を要求すること。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Organisation</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>組織</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>企業、法人組織、またはその他の機関。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>企業ではない組織の例には、<span - style='color:blue'>国際標準化機構（</span></span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>ISO</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>）</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>、</span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>itSMF</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>などがある。</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>組織という用語は、<span style='color:blue'>人材</span>、<span - style='color:blue'>リソース</span>、<span style='color:blue'>予算</span>を持つ任意の単位を指す場合がある。例えば、<span - style='color:blue'>プロジェクト</span>や<span style='color:blue'>事業部</span>など。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Outcome</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>成果</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>活動</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の実行、<span - style='color:blue'>プロセス</span>の遂行、</span><span lang=EN-US style='font-size: - 10.0pt;font-family:Arial;color:blue'>IT</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>の提供などの結果。成果という用語は、意図された結果および実際の結果を意味する。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>達成目標</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Outsourcing</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>アウトソーシング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Strategy) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>外部</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を利用して</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>を管理すること。</span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>サービス・ソーシング</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>、<span - style='color:blue'>タイプ</span></span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial;color:blue'>III</span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Overhead</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>オーバヘッド</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>間接費</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>の同義語。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Pain Value Analysis</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>痛みの値分析</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation)</span></b><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'> </span><span lang=EN-US style='font-size:10.0pt; - font-family:Arial'>1</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>つまたは複数の<span - style='color:blue'>問題</span>による<span style='color:blue'>ビジネス・インパクト</span>の識別を支援するために使用する技法。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>影響を受ける<span - style='color:blue'>ユーザ</span>数、<span style='color:blue'>休止時間</span>の長さ、各<span - style='color:blue'>ユーザ</span>への<span style='color:blue'>インパクト</span>、および<span - style='color:blue'>事業体</span>に対するコスト（分かる場合）に基づいて、ある計算式を用いて痛み値を計算する。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Pareto Principle</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>パレートの法則</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>活動</span><span style='font-size:10.0pt; - font-family:"MS Gothic"'>に優先順位を付けるために使用する技法。</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>パレートの法則では、あらゆる<span style='color:blue'>活動</span>の価値の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>80%</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、その作業の</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>20%</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>によって生み出されるとされる。</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>パレート分析は、調査目的で、<span - style='color:blue'>問題</span>の考えられる原因に優先順位を付けるために<span style='color:blue'>問題管理</span>でも使用される。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US style='color:black'>Partnership</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic";color:black'>パートナシップ</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"'>共通の最終目標や相互の利益のために緊密に連携することを伴う、</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial'>2</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>つの<span style='color:blue'>組織</span>の関係。</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス・プロバイダ</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>は、<span style='color:blue'>事業体</span>との間に、また</span><span - lang=EN-US style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>の提供に極めて重要な<span - style='color:blue'>サードパーティ</span>との間にパートナシップを築くべきである。</span><span - style='font-size:10.0pt;font-family:Arial'> </span></p> - <p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Gothic"; - color:blue'>バリュー・ネットワーク</span><span style='font-size:10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Passive Monitoring</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; - border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=a><span style='font-family:"MS Gothic"'>受動的モニタリング</span></p> - </td> - <td width=331 valign=top style='width:330.6pt;border-top:none;border-left: - none;border-bottom:solid blue 1.0pt;border-right:solid blue 1.0pt;padding: - 5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>(</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family: - Arial'>Service Operation) </span></b><span style='font-size:10.0pt; - font-family:"MS Gothic"'>現状の検出をアラートや通知に依存する、</span><span style='font-size: - 10.0pt;font-family:"MS Gothic";color:blue'>構成アイテム</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、</span><span lang=EN-US - style='font-size:10.0pt;font-family:Arial;color:blue'>IT</span><span - style='font-size:10.0pt;font-family:"MS Gothic";color:blue'>サービス</span><span - style='font-size:10.0pt;font-family:"MS Gothic"'>、または<span style='color:blue'>プロセス</span>の<span - style='color:blue'>モニタリング</span></span><span style='font-size:10.0pt; - font-family:"MS Gothic";color:blue'>能動的モニタリング</span><span style='font-size: - 10.0pt;font-family:"MS Gothic"'>を参照。</span></p> - </td> - </tr> - <tr style='page-break-inside:avoid'> - <td width=92 valign=top style='width:92.4pt;border:solid blue 1.0pt; - border-top:none;padding:5.65pt 5.4pt 5.65pt 5.4pt'> - <p class=GlossaryTerm><span lang=EN-US>Pattern of Business Activity (PBA)</span></p> - </td> - <td width=92 valign=top style='width:92.4pt;border-top:none;border-left:none; 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