The GnuGk ACD does automatic call distribution for the Gnu Gatekeeper. It is the first step to a VOIP call-center solution based on GnuGk. Incoming calls are routed to agents based on different distribution algorithms.
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Esta versão permite que você escolha a forma de lidar com as chamadas quando nenhum agente está disponível (rejeição, ficam tocando, enviar para o dispositivo de comunicação). Acrescenta também as prioridades para as filas.
Tags:
Major feature enhancements
This version allows you to choose how to deal with
calls when no agent is available (reject, keep
ringing, send to announcement device). It also
adds priorities to the queues.
