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Projeto Descrição

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.

System Requirements

System requirement is not defined
Information regarding Project Releases and Project Resources. Note that the information here is a quote from Freecode.com page, and the downloads themselves may not be hosted on OSDN.

2009-07-10 02:24 Back to release list
2.4.0 beta5

Alguns pequenos bugs foram corrigidos. Os arquivos de tradução foram atualizados para o polonês, francês, persa, e italiano. Além disso, a única tradução Inglês foi dividida em E.U., Reino Unido e do Canadá inglês.
Tags: Minor bugfixes, it service, itil, helpdesk, service desk, language translation
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.

Project Resources